2012
Business and Office Administrative Services
AMA Computer Learning Center
About Me
Hi, I'm Rubie, a 32-year-old professional with over nine years of experience in customer service and technical support within the BPO industry. I was also a Digital Marketing Associate in my previous job, I am eager to learn and grow in this new role. My extensive experience has honed my skills, making me an asset in any position. With a positive attitude and dedication to learning, I'm enthusiastic about taking on new challenges and making a significant impact on your business. Let's do business together!
My Skills and Competencies
Community Management
Social Media Management
Data Entry
Content Creator
SEO
Analytics
Certificates
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My Experience and Education
2022
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2023
KDCI
(Digital Marketing Associate)
This marketing role involves working with the Marketing Manager to boost website traffic through backlinking. Using SEMrush, I evaluate websites based on their authority score to determine the best sites to contact. Through email, I reach out to writers to explore opportunities for collaboration. Additionally, I create video drafts for the website and blog using the Synthesia app.
2015
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2022
Telus International
(CSR/TSR)
As part of my role, I assist customers with their account inquiries, including checking their Premium subscription status and helping them gain access. Using email, social media, and chat, I troubleshoot any issues customers may have with their fitness app and trackers. I also work in the Shipping department, where I help customers with replacement and refund concerns, and assist them in tracking their packages.
2014
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2015
Teletech
(CSR/TSR)
My job involves taking incoming calls for a cable provider in the US. I assist customers with various technical issues related to their receivers such as signal problems, blue screens, and missing channels. If necessary, I schedule technician visits for customers. Additionally, I address any billing or account inquiries that customers may have.
2013
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2013
Stream Global Services
(Inbound Loyalty Specialist)
As a customer service representative for a local telco company, my responsibilities include receiving incoming calls from customers. I assist them with their billing inquiries and help them understand their renewal options. This involves processing their renewal plans and handling any associated handset redemptions.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
REVA - Cold Caller
Cold call for real estate services, gather info to tailor, build trust to expand client's customer base.
Digital Marketing Associate
I help Marketing team to do backlinks and creating a video of the blog using the Synthesia app.