2012
Associate in Computer Technology
Datamex Institute of Computer Technology
More Info About Me
Hey, I'm Rose. I am passionate about providing high-level virtual administrative support services to individuals, entrepreneurs, small businesses, and even larger organizations. Experienced Social Media Associate with a demonstrated history of working in the BPO Industry for 13 years. Skilled in handling different lines of business.
My Skills and Competencies
General Virtual Assistant
Ads Manager
SEO Specialist
E-commerce Specialist
Graphic Designer
Lead Generation Specialist
Customer Service
Data Entry
Content Creator
Social Media Management
Certificates
My Experience and Education
2024
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2024
FREELANCER (2024)
(Executive Virtual Assistant)
Administrative Support: Managed schedules, organized meetings, and ensured smooth daily operations.
Project Coordination: Successfully oversaw projects using tools like Asana and Trello, ensuring timely completion and effective team collaboration.
Client Relationship Management: Experienced in handling CRM platforms like Salesforce and HubSpot, managing client interactions and data efficiently.
Technology Proficiency: Skilled in Microsoft Office, Google Workspace, and a variety of project management software.
Communication: Excellent written and verbal skills, facilitating clear and effective communication.
Email Management: Expertly prioritized and organized email correspondence to maintain an efficient workflow.
Research: Conducted thorough research to support decision-making and strategic planning.
2024
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2024
FREELANCER (2024)
(Social Media Manager)
Excellent in handling social media accounts
Expert with Page Management
Expert with Ads Manager, Business Manager, and Business Suites
Able to produce highly engaging post
Active in responding to comments and keeping the audience engaged
Familiar with Facebook Advertising Policies
2021
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2023
TDCX
(Meta Ads Support (2021 - 2023))
Policy Compliance: Thorough understanding of Meta’s advertising policies and guidelines, ensuring all ads adhere to regulations and quality standards.
Ad Review Management: Proven track record in handling ad reviews, addressing issues that may lead to ad rejection, and implementing necessary adjustments to comply with policies.
Account Issue Resolution: Experience in troubleshooting and resolving issues related to restricted accounts, ensuring minimal disruption to ongoing campaigns.
Client Advocacy: Serving as a client advocate in communication with Meta’s support teams, effectively resolving issues and ensuring smooth campaign operations.
Continuous Learning: Staying updated with platform changes and policy updates to proactively address potential issues and optimize ad performance.
Feb 2019
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Jan 2021
(February 5, 2019 - January 15, 2021):
(Project Coach / Team Leader)
Team Management: Oversee the day-to-day operations of your team, including scheduling shifts, assigning tasks, and ensuring that team members adhere to company policies and procedures.
Data Analysis and Reporting: Analyze team performance data, such as call volume, service level agreements (SLAs), and key performance indicators (KPIs), to identify trends, areas for improvement, and opportunities to optimize resource allocation.
Workflow Optimization: Identify opportunities to streamline workflows and improve efficiency within the team. Implement process improvements, automation tools, and performance metrics to enhance productivity and quality of service delivery.
2012
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2021
Multi BPO Companites (TDCX, TTEC, AFNI, CVG, 247.AI, STARTEK,TP)
(Customer Service Representative / Technical Support Representative)
Customer Support Excellence: Proven track record of providing courteous and efficient customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Technical Expertise: Proficient in troubleshooting software and hardware issues, guiding customers through step-by-step solutions, and escalating complex technical issues when necessary.
Product Knowledge: In-depth understanding of products and services, able to educate customers on features, functionalities, and benefits to enhance their experience.
Communication Skills: Excellent verbal and written communication skills, adept at explaining technical information clearly and concisely to non-technical users.
Problem-Solving Abilities: Strong analytical skills to identify problems' root causes and promptly implement effective solutions.
Multitasking and Efficiency: Capable of managing multiple customer interactions simultaneously while maintaining accuracy and attention to detail.
Team Collaboration: Collaborative team player, contributing to a positive work environment and sharing knowledge to improve overall team performance.
My Services
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Lead Generation Specialist
Copywriting, Sales & Marketing, Outbound Sales, and B2C Marketing
General Virtual Assistant
Data Entry, Customer Service, Canva, and Social Media Management
Customer Service
Deliver exceptional service and aid customers with their inquiries or concerns.