2022
BSBA Major in Human Resources Development Management
Rizal Technological University
Your Strong Independent Virtual Assistant
Ciao! I'm Rozel De Torres, but you can call me Zhel and I'm here to help you. I am a Single Mom of one little boy, and being a single mom is one of the most challenging roles. However, I realized that being a single parent made me stronger than ever before. I’m blessed that I have a supportive family and I know that hard work is the key to becoming a successful independent single mom.
As a Virtual Assistant, the services that I can offer are; Real Estate VA, Human Resource VA, Data Entry Specialist and Social Media Manager. Since I am very passionate when it comes to helping people to find the best solutions to make their lives easier. Also, I can handle multitasking daily.
I provide admin services that I offer such as email management, calendar management, and social media management. I would also like to add that I have experience in advertising properties like condominiums in the Philippines by using social media accounts and being a customer service in the BPO industry.
I am dedicated to self-improvement and the value of learning new things continuously. I am ready to take on this new role and be able to expand my skills, knowledge and eagerness to the next career level. From my degree, I completed a BSBA Major in Human Resources Development Management, was able to develop good communication, collect information and create databases using Excel, and enjoy solving problems.
For that, I loved to start a new career opportunity with you. Message me now and let's work together, I'll be happy to meet my future client/s.
My Skills and Competencies
Client Relations and Customer Service
Scheduling and Publishing
Social Media Trends and Research
Data Organization and Time Management
Data Entry Software and Tools
Real Estate Industry Knowledge
Certificates
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My Experience and Education
2022
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2023
Federal Land Inc.
(Property Specialist)
We as a property specialist expert manage property sales and represent buyers or sellers in real estate transactions. Such as the following:
-Provide great customer service
-Create a success plan and stay accountable
-Learn about different property to offer in clients
-Identify market trends and advise clients
-Prepare property presentation and negotiate property sales
-Build strong and long term relationship with clients
2020
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2022
Trending Bags
(Admin Staff)
Being an Admin Staff is encompass a broad range of responsibilities that are crucial for the smooth operation of any transactions. Here are some list of my task:
-Data Entry and Record-Keeping: Entering and managing data in databases, spreadsheets, or other systems, and maintaining accurate records for various needed.
-Front Support: Answering phone calls, and directing inquiries to their concern/deliveries.
-Filing and Document Organization: Organizing physical and digital files, ensuring easy retrieval of information when needed.
-Invoicing and Billing: Creating and processing invoices, managing payments, and coordinating with accounting for billing-related tasks.
-Vendor Coordination: Communicating with suppliers and vendors, managing contracts, and ensuring timely delivery of goods and services.
2020
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2020
Customer Frontline Solutions Careers
(Customer Care Representative)
As a Local Customer Care Representative we provide better solutions and are responsible for administrative support to front office management and attending to customer concerns. Like the follow below:
-Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
-To provide solutions that fit those individual situations
-Prioritize the client needs at each step of the process
-Processes end-to-end customer transactions
-Handles any customer concerns and issues in a timely and correct manner
2019
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2020
Inspiro Company - Manila
(Customer Service Representative)
As a International Customer Service Representation we provides accurate solution to support a better services to the company by the following below:
-Respond to customers thru phone and by email
-Review, chase and update customer orders and give them outstanding information
-Address general product related inquiries regarding features, promos, discounts, and pricing.
-Answer 100 plus incoming customer service orders as soon as possible
-Display active listening and superior customer service skills for internal and external customers
-Help them how to order products thru our website
-By the end of the call make customers satisfied to the services we provided
My Services
Human Resource VA
HR VA handle documentation related to employee performance, disciplinary actions, and other HR-related matters
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate VA
Emailing, appointment scheduling, document preparation and other tasks to keep professional organized and focused