2020
Humanities and Social Sciences
Northern Leyte College
More Info About Me
"Passionate about creating opportunities, I specialize in turning prospects into results. With a keen eye for detail and a focus on building relationships, I deliver impactful lead generation strategies."
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
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(Call Center Agent (Techinical Service Rep) International Service Provider Account)
Troubleshooting: Diagnosing and resolving hardware, software, or network problems.
Customer interaction: Communicating effectively to understand and address concerns.
Documentation: Maintaining accurate records of customer interactions and solutions.
Technical guidance: Offering step-by-step instructions to help customers use products or services.
Collaboration: Working with other departments to resolve complex issues.
Upselling opportunities: Identifying chances to recommend additional products or services.
2022
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2023
Results CX
(Call Center Agent (Customer Service) Internationl Telco Account)
Answering customer inquiries: Providing accurate information about products or services.
Resolving issues: Addressing complaints and troubleshooting problems effectively.
Maintaining records: Documenting customer interactions in a CRM system.
Upselling opportunities: Promoting additional products or services when appropriate.
Meeting performance goals: Achieving benchmarks like customer satisfaction and call resolution rates.
2020
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2021
Results CX
(Call Center Agent (Inbound Sales) International Sales Account)
Answering calls professionally: Engaging with customers to understand their needs and provide tailored solutions.
Promoting products or services: Highlighting features and benefits to encourage purchases.
Resolving concerns: Addressing customer questions or objections effectively.
Upselling and cross-selling: Identifying opportunities to recommend additional products or services.
Maintaining records: Documenting interactions and sales in CRM systems.
Meeting sales targets: Achieving performance goals set by the company.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.