2019
Cruise Line Operation Major in Culinary Arts
Lyceum of the Philippines Manila
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Concentrix
(Sales Representative)
Improved Google Ads campaigns, increasing targeted traffic by 40% and
boosting sales by $250K in six months. Managed 1,500+ monthly customer inquiries with a 95%
satisfaction rate and 30% faster response times. Led outbound sales efforts, upselling to 250
clients and adding $120K in one quarter. Consistently hit 150%+ of sales targets through
consultative selling and trained junior staff. Streamlined admin processes and resolved 200+
tech issues monthly, maintaining high customer satisfaction.
2023
-
2024
Citibank
(Customer Solutions Officer)
Handled over 1,500 customer questions each month on platforms like Astra and
Firefly, keeping customers 95% satisfied and cutting response time by 30%. Used customer
feedback to improve how we engage with users, which led to a 25% increase in product feature
use and 15% more upsell opportunities in just six months. Worked closely with other teams to
fix service issues, making support faster and improving the overall customer experience by 40%.
2020
-
2021
Alorica
(Subject Matter Expert/ Customer Service Representative)
Set up a follow-up system that solved over 95% of customer complaints within
24 hours, boosting satisfaction scores by 30%. Helped train and onboard 15 new team members
each quarter, cutting training time by 20% and improving team performance. Regularly
suggested the right products for customer needs, leading to a 40% sales conversion rate and
adding $250,000 in annual revenue.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.