I have been working in the call center industry for 9 years which is mainly for customer support. Throughout that 9 years, I have been part of the collections team for an American Telco company for about 2 years then was part of the customer care support for an Australian Company for 1 years and eventually it led me in handling complaints for 7 years. very recent, I have been part of a chat support for an outside collections agency
Lyceum of the Philippines University
Setting up payment plans for the customer. Assistance with payment processing. Reviewing customers payment history
Reviewing the account information for the customer. Basic troubleshooting assistance for the customer.Walking-through on their online accounts
Acting on behalf of the customer to reach out to other departments. Communicate effectively within the team to ensure resolution is being provided to the customer. Taking calls and sending emails to communicate when neede
Answering to chat inquiries about debt information. Updating emails sent to the company.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Helping companies and online stores increase traffic, lead count, sales and grow through SEO.