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BSED major in English
Villager’s Montessori College
More Info About Me
Hey there! I'm Weng, a Virtual Assistant who loves bringing order to busy lives. From managing inboxes and schedules to planning trips and handling household tasks, I help take the stress off your plate. Let’s make your days smoother and more organized—so you can focus on what really matters!
My Skills and Competencies
Data Entry
Content Creation
Inbox Management
Travel Management
Calendar Management
Email and Chat Support
Household Management
Certificates
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My Experience and Education
2019
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2023
HSBC Data Processing Inc. (HSBC Bank UK)
(Financial Support Advisor (collections advisor))
- Taking inbound and outbound calls
- Assisting customers in financial difficulty by exploring their financial situation
- Agreeing repayment plans if necessary
- Communicating with back office team mostly by email if needed
- Assisting new hires as SME/POC of the team
- Mitigating risk of fraud or scam by making sure that full financial information is established
- Resolving complaints in a professional and respectful way
2014
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2018
Concentrix Daksh
(Customer Service and Tech Support for Amazon)
- Taking inbound calls to help customers with their inquiry / issues
- Assisting customers with product information
- Communicating with carriers to check delivery status of a package.
- Assisting customers to communicate with Amazon Sellers if needed
- Providing step by step guide in troubleshooting customer’s Amazon devices like Kindle Reader and Fire Tablets
- Promoted to SME role, working hand in hand with our team manager to hit the team’s target, conducting report on a weekly basis.
2014
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2014
MEGA Integrated Services
(Sales Associate)
- Assisting customers with product information
- Providing suggestive selling based on what customer is looking for
- Demonstrating step by step procedure on product installation
- Reporting sales and inventory
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistance
Helping executives with day to day task allowing them to focus on what they do best.