2015
BS in Customs Administration
Asian Institute of Maritime Studies
Get to know your next virtual sidekick
Hi, I'm Roville, counting down the final months of my twenties. I've spent my entire life in Taguig City, Philippines, and plan to enjoy the rest of it with my beloved cat, Oreo.
I earned a Bachelor’s degree in Customs Administration and passed the Customs Licensure Examination in 2015. Although I haven’t had the chance to use my license, my career in the supply chain industry has allowed me to gain extensive experience across air, ocean, and road logistics—with a particular passion for aviation, which kick-started my journey. Outside of my official work, I engage online and have successfully organized several local donation pools.
Over the years, I’ve honed my meticulous planning skills and become empowered to make informed decisions. My time in customer service helped me develop strong communication skills and a drive to meet customer expectations within given timelines. Currently, as a master data management specialist, I pay close attention to detail and have refined my skills in report preparation.
With all that being said, I am ready to turn your chaos into order. Your next virtual sidekick can't wait to be part of the success of your company!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry Specialist
Customer Service
Planning and decision making
Certificates
×
![]()
My Experience and Education
2024
-
2025
DHL Global Forwarding
(Master data Management Specialist)
Reconciliation of vendor master data across multiple systems and conducting in-depth investigations of account discrepancies. Preparation of reports and presenting root cause analysis to internal stakeholders.
2022
-
2024
Maersk Global Service Centre
(Process Expert - 4PL & Customer Experience)
Coordinating the entire process for an Indonesia based client and their 3PL partners, from cargo booking to arrival at the destination. In February 2024, took on the role of Customer Experience Agent, handling email and chat support for Malaysian import customers.
2018
-
2022
Yusen Logistics Philippines, Inc.
(Air Booking Coordinator)
Tasked with booking cargo to airlines based on destination, rates, and requirements. Prepare barcodes and flight details for warehouse and dispatch planning. Track and trace shipments after departure, ensuring timely arrival at the destination, and provide regular updates to customer service.
2016
-
2018
PAGSS, Inc under D'Frada
(CS - Cargo Agent)
Handle cargo booking reservations and coordinate with forwarders for their bookings with Singapore Airlines. Prepare booking lists to share with Export Operations. Involved in export operations including accepting cargo, overseeing the build-up until loading onto the aircraft. Prepare manifests for customs and send them to the hub.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.