2003
Bachelor of Science in Business Administration - Business Management
National College of Business and Arts
More Info About Me
I began my career in administration in 2012. I maintain an exceedingly functional office environment while providing all aspects of administration for the company. Throughout my tenure at different companies, my bosses have lauded me as a hard worker with a positive attitude at work, and an exceedingly competent worker that requires little to no supervision. I am an experienced and highly driven administrative assistant. I work positively and efficiently because I love what I do. Continuous learning is something that I have a passion for.
My Skills and Competencies
Customer Service
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2021
1840 and Company
(Customer Service Representative- Email Support)
-Resolved customer questions, challenges, and concerns through email.
-Identify solutions to the underlying problem and implement the change if needed.
2018
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2021
Sitel Corporation
(Customer Service Representative)
-Earned "NPS Champion" in 2019 and 2020
-Assigned to serve as Cluster head to motivate and inspire team members toward achieving goals.
-Educated all customers on the quality of company products and services. Resolve emerging problems that our customer accounts might face with accuracy and efficiency through phone and emails.
2016
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2016
Sunoida Solutions DMCC (Dubai, UAE)
(Receptionist)
-Greeted all clients and visitors, ensuring that they received outstanding first impression of the company.
-Monitored office supplies and replenished stocks when necessary.
-Answering, screening, and forwarding incoming phone calls
-Perform a variety of administrative and clerical tasks.
2015
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2015
Lifelong Polyclinic (Dubai, UAE)
(Receptionist)
• Welcoming patients and visitors, answering the telephone, any inquiries and assist with completing necessary forms and documentation.
• Scheduling appointments and keep those appointments on time.
• Processing billing and payments
• Liaising with private health insurances.
• Maintaining customer accounts and record account information confidentiality at all times.
2012
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2014
The One Fitness and Beauty Center (Dubai, UAE)
(Receptionist | Executive Assistant (to the GM/Owner))
• Assist Owner/General Manager with daily administrative tasks and or to any tasks she requires.
• Proactively anticipated both management and customer needs to provide the necessary support in order to ensure their seamless and positive experience.
• Oversaw a range of administrative functions, such as service registration, answering phone calls, addressing customer inquiries, and managing company's email, Facebook page, various office files and records.
• Processing billing and payments
• Maintained all office equipment by performing preventive maintenance, troubleshooting simple failures, and calling repairs when necessary.
• Posting job ads to online job boards, shortlist candidates, and schedule job interviews.
My Services
Search Engine Optimization (SEO)
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Data Entry
Manage and maintain effective record keeping, organizing files to collect information for future use.