Energetic and optimistic customer service associate with over 4 years of professional experience assisting customer in solving complex issues. Awarded as the Best Employee of the Month. Also, skilled at Tellering and Insurance industry.
Saint Francis Institute of Computer Studies
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- Processes client's application for bank products
- Processes miscellaneous transactions and foreign transactions
- Handles accountable forms and requests for office supplies, checkbooks, and bank statements
- Handles backroom activities and reports
-Upselling and cross-selling of bank's products
- Recruiting, training, and scheduling and conducts performance review of the employees
- Oversees opening and closing procedures
- Ordering and inventory
- Addresses and resolves customer complaints
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Will likely be tasked with product, supplier, discount, and competitor research.