Hey I am Ross Alexis

About Me!

I'm passionate and professional about helping businesses. I've been a social media manager for about 2 years, and I elevated it by attending paid and free courses and having my mentor. After the training, I learned more about how to do content strategy, market the business to the right market, and know the different approaches that can help my strategy or process in social media. I'm also managing our family's small business page on Facebook for quite some time now.

Integrity is one of my core values. Doing the right thing even if no one is looking.

Ross Alexis A. Esmaña
Laguna, Philippines
rossalexis.esmana@gmail.com
Freelancer
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My Skills and Competencies

Social Media Manager
Facebook Ads Manager
Content Creator
Social Media User Engager
Customer Service
Data Entry

Certificates

SMM
VA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2009
PC Operations

San Pedro Manpower Development Institute

2010
Computer Hardware Servicing

San Pedro Manpower Development Institute

2015 - 2016
Laguna Resettlement Community School
(Clerk)

• Generate reports
• Answer phones and greet clients warmly
• Recording and updating databases
• Operate office machines, such as photocopiers, scanners and personal computers
• Fix/Troubleshoot malfunctioning office equipment

2016 - 2018
Teleperformance
(Customer Service Representative)

• Address customer service inquiries in a timely manner and accurate fashion
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Book, modify or cancel reservations for flights, hotels, rental cars, activities and vacation packages.
• Give options and recommendations to customer for their travel needs

2018 - 2022
Automatic Data Processing
(Technical Support Analyst)

• Provide technical customer service support to internal and external clients regarding the resolution of product issues via phone or remote access for all supported applications or products.
• Responds promptly and professionally.
• Analyses client issues to determine if resolution can be found on initial call or if second level support is required.
• Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products.
• Effectively troubleshoots, replicates and develops workarounds for client issues.
• Provides walk through on running Standard Reports. Create, modify and troubleshoot custom reports.

2020 - 2022
Kavogue.PH Clothing Store
(Social Media Manager)

• Social Media Management
• Social Media Marketing (Facebook, Instagram)
• Social Media Content Creation & Curation
• Social Media Outreach
• Social Media User Engagement
• Setting & Managing Advertisements
• Brand Recognition/Awareness
• Customer Service

March 2022 - present
First Real Homes
(Social Media Manager)

• Social Media Management
• Social Media Marketing (Facebook, Instagram)
• Social Media Content Creation & Curation
• Social Media Outreach
• Social Media User Engagement
• Setting & Managing Advertisements
• Brand Recognition/Awareness
• Customer Service

My Services

Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Design

Graphic design is a craft where professionals create visual content to communicate messages.


Work Samples

Work Samples

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Laguna,
Philippines
Email :
rossalexis.esmana@gmail.com


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