2014
Bachelor of Science in Hospitality Management
Cebu technological University
More Info About Me
Technical Support for 5 years, Customer Service Representative for 3 years, Academic Awardee/ Cum Laude Graduate.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Amazon Virtual Assistant
Certificates
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My Experience and Education
2019
-
2022
Synchrony Global Services Phils Inc
(Customer Service Representative/ Floor Walker/ SME/ POC)
* Responsible for handling inbound calls and answering customer's queries about a billing concern, credit card issues, fraud & billing disputes, payment processing & minor technical support.
* Provide floor support and assistance for newly hired employees.
* Do POC tasks assigned by supervisor like tracking agent's metrics and performances.
2014
-
2019
Teleperformance Philippines
(Technical Support Representative II)
-Handles both inbound and outbound calls, responsible in resolving customer's technical issues for a Telco account.
-Handles minor escalation. Setting up appointments for Technician visit.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.