Hello, there!
Your search for a skilled CSR, TSR, or Virtual Assistant ends here! I have the experience, dedication, and problem-solving skills needed to provide top-quality customer support. Whether it’s answering inquiries, resolving technical concerns, or managing tasks efficiently, I bring professionalism and enthusiasm to every interaction.
Let’s talk about how I can contribute to your team’s success!
Cebu Technical University- Moalboal Campus
* Provide instructions to customers in setting up their phones and how to process transferring of data.
* Provide technical support for any issues to their phones.
* Provide updates of their orders.
Respond to customer escalated inquiries via phone, email, and
online chat.
Diagnose technical issues and create solutions.
Follow up with customers to ensure issue resolution.
Troubleshoot software and hardware issues.
Monitor system performance and health.
Maintain up- to- date knowledge of technical products and services
Respond to customer inquiries in a timely manner.
Maintain accurate customer records and document interactions.
Assisted customer’s order processing, return orders and payments.
Consistently delivered a remarkable 95% customer satisfaction rating.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.