2024
Bachelor of Science in Accountancy
National College of Business and Arts
More Info About Me
I'm Rose Scheen, I worked in an outsourcing company where I got my years of experiences in customer service and work-force management. I have collaborated with a UK based Technical Company to provide an outstanding service to reach their company goal which I have utilized my skill in excel by sending various reports.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
VCustomer Philippines Inc. - Techmahindra
(Workforce - Access Management)
ensuring that new hires and tenured agents have the tools they need by
facilitating the provisioning of credentials. It also includes managing the onboarding and
offboarding processes for employees and keeping the Masterfile record accurate and up-to-
date. Additionally, utilizing excel for processes and enhancing data management efficiency.
2021
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2022
VCustomer Philippines Inc. - Techmahindra
(Associate – Technical & Billing Support)
ensuring the smooth functioning of technical systems and addressing customer
queries and issues regarding their bills and Wi-Fi. Moreover, provide efficient and effective
technical assistance to end-users by guiding them through diagnostic and troubleshooting
processes. Also, address customer inquiries regarding billing, invoices, and payment-related
matters contributing to overall customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.