General Academic Strand
Junior High School
Bachelor of Science in Information Systems
Cebu Technological University
A 22-year-old Cebu City resident. I enjoy reading. I'm not the sporty type, so I spend most of my leisure time reading, and I can say that it has greatly benefited me as a person. I am not outgoing, yet I am approachable. I began working at a young age because I wanted to be self-sufficient. Over the years of working to support myself, I've set a few more goals, one of which is financial independence, which has piqued my interest in freelancing. I work hard because I've always been passionate about the things I want to achieve as a goal-oriented person.
Cebu Technological University
-Focuses on resolving a technical issue or problem in the fastest, most cost-effective way.
-Primarily responsible for resolving technical issues that are perceived or actual problems in the product or service for which the client is seeking support.
-Identifies, investigates, and resolves users problems with computer software and hardware.
-Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
-Consults with users to determine steps and procedures taken to identify and resolve the problem.
-Applies knowledge of computer software, hardware, and procedures to solve problems.
-Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
-Collaborates with other staff to research and resolve problems.
-Collaborates with programmers to explain errors and/or recommend modifications in programs.
-Arranges service by software or hardware vendors to repair or replace defective products.
-Maintains knowledge of technology innovations and trends.
-Performs other related duties as assigned.
-Responsible for clerical tasks to ensure the staff can communicate and work efficiently.
-Organize and schedule meetings and events.
-Manage data in spreadsheets and reports.
-Keep records and reports up to date.
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