2009
Bachelor of Science in Tourism, Hotel and Travel Industry Management
Pamantasan ng Lungsod ng Maynila
Get to know me!
A hard-working mom of 2 kids with a desire to have job security while at home. Spent 12 years in the BPO industry as a Customer Service Representative turned Team Leader because of hard work, dedication and passion for my chosen career. I am a team player and enjoys working with a variety of different personalities and behavior. Can adapt well to work pressure while ensuring efficiency in work output. A trustworthy individual who will always think of respect, honesty and integrity at check.
My Skills and Competencies
General Virtual Assistant
Data Entry
MS Excel/ Word, Google Sheets/Docs
Certificates
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Professional and Educational Timeline
2014
-
2022
Sykes Asia Inc.
(Team Leader)
Manage a team of Sales representative to generate sales and revenue for the client. Conduct proper coaching procedures and follow ups to ensure development of the team members skills and knowledge. Form action plans with my team members to improve their weaknesses and maintain their strengths regarding their performances. Handle and manage escalation calls whilst ensuring customer satisfaction and good customer experience.
Conducts final interviews of applicants during the hiring ramp. Occasionally do New Hire Training and Upskilling on product-specific topics.
2013
-
2014
TELUS International Philippines
(Customer Care Representative - US Financial account (Prepaid Debit Account).)
Handles customer inquiry about their bill, do refund, cancel and renew cards. Create new account for customers who wants to open a prepaid debit card.
2010
-
2012
Sitel Philippines
(Coach Track Trainee)
Able to handle successfully my own team. Able to conduct proper coaching procedures and follow ups to ensure development of the team members skills and knowledge. Able to form action plans with my team members to improve their weaknesses and maintain their strengths regarding their performances. Able to handle and manage escalation calls whilst ensuring customer satisfaction and good customer