2012
Bachelor of Science in Business Administrationp major in Management
Bulacan State University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2017
-
2021
EastWest Banking Corporation
(Bank Operation Associate RF-E - Loan Servicing)
Acting Officer In-charge - Loan Servicing
• Authorize payment transactions.
• Checks Statement of Account, Payment History, Certification and Official Receipts.
• Handles testing for the new enhancement in the system using User Acceptance Testing (UAT).
• Handles complaints and resolves them within TAT.
• Provides immediate feedback on operational problems.
• Prepares chart flow for audit
• Handles training for newly hired employees for our team.
• Monitors requests from customer service and collection department.
• Attend to inquiries via email
• Reviews and endorses approval request.
Bank Operation Associate RF-E - Loan Servicing
• Daily posting of loan payments as requested by various clients.
• Computation and posting of adjustments to loan accounts.
• Prepare and review accounting ticket, debit and credit memo being forwarded to Finance/Treasury Operations.
• Preparation of the following as requested by client: Statement of account to fully pay, certificate of interest and full payment, Official Receipt and Payment History.
• Preparation and facilitating the mail out of Repricing letter via courier on a daily basis.
• Attend to inquiries of clients via phone and email.
• Assist walk-in clients for their requests.
• Process remittance and collections.
• Process service fee and Fastrak billing on a monthly basis.
• Coordinate all Bank Loan Take out to Marketing and process once approved.
• Reconciliation of Technical accounts.
2015
-
2017
China Bank Savings
(Loan Processor IV)
• Prepares Statement of Account, Summary of payment. Collection Notices of Housing/SME accounts.
• Prepares Certification of Loan Payments in lieu of Official Receipts upon client’s request.
• Passes accounting entries in the Loan System.
• Reconciles loan account movements against Trial Balance.
• Updates back-up files/records.
• Validates/call back daily loan transactions.
• Acts on the request for payment posting of various business units via Instruction Sheet.
• Posts payment transactions (OTC & ADA).
o Commercial Loans
o Sales Contract Receivables
o Retail (Auto & Housing Loans)
• Handles ROPA accounts.
• Handles Account Subject for amendments.
• Handles Customer Complaints.
o Posts and validates entries in Loan System.
o Caters inquiries and complaints
• Consolidates Instruction Sheets and post in shared folder.
2015
-
2015
De La Salle University
(Clerk of the Technical Support Services)
Responsible in answering phone calls, entertaining guests and handling reports for repair of facilities, reservation of venues and rooms within the university.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.