Graduated in 2014
More Info About Me
Has a strong and extensive background in Customer Service and was a Team Leader for a big E-commerce company based in the US.
Fluent in writing and communicating in English. Skilled in using Shopify, Woocommerce, Kajabi, Freshdesk, Zendesk, Intercom, Helpdesk, Crisp, LiveChat, Gsuites, Active Campaign, and different soft dialers used for outbound and inbound calls.
Wide experience with Google Meet, Zoom, and Slack. A customer service expert on phones, emails, and chat.
Helping customers is my passion and I believe that understanding their needs is essential to achieving a great customer experience. Answering inquiries about products and services and offering recommendations on other information helps attract new customers.
Seeking improvement and striving to provide better resolution is the key to becoming world-class customer service.
My Skills and Competencies
Communication And Excellent Customer Service.
Strategic Planning
Supervisory Skills
Call Center Leadership
Staff And User Training
Google Sheets, Drive, Spreadsheet, WPS Office, Powerpoint
Process Improvement
Flexible Administrative Skills
Certificates
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My Experience and Education
January 2022
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2025
Coaching The Body Institute | Evanston, Illinois, United States
(Customer Service Administrator - Remote)
• Assisting students with accessing and navigating the online learning platform, and troubleshooting technical issues related to course materials.
• Managing student records, processing registrations, and maintaining accurate databases to ensure compliance with educational standards.
• Serving as the primary point of contact for student inquiries via email, phone, or online chat, addressing questions about exams, certificates, and academic policies.
• Collaborate with instructors and shipping team regarding classes, exams, certificates, processing orders, refunds, and payments.
2021
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2024
EMAPTA Philippines| Quezon City
(Customer Service Representative - Remote (Branding, E-commerce))
• Responding to customer inquiries via phone, email, or chat regarding product information, order status, returns, and refunds.
• Assisting customers with technical issues related to the e-commerce platform, website navigation, and account management.
• Processing returns and refunds according to company policies, ensuring a positive customer experience throughout the process.
• Working closely with other teams such as logistics, marketing, and IT to resolve customer issues and improve overall service efficiency.
January 2021
-
October 2021
Ovabv/Shopify | Amsterdam, Netherlands - Remote
(Customer Service Manager ( Dropshipping, E-commerce))
As a Customer Service Manager at Shopify, I was responsible for ensuring a seamless customer experience by:
Overseeing fulfillment and Klarna-related processes, addressing customer inquiries, complaints, and resolving issues such as late deliveries.
Monitoring orders, processing refunds, and managing product returns to maintain customer satisfaction.
Negotiating with suppliers to secure competitive pricing and improve cost efficiency.
Facilitating the onboarding and training of new employees, delivering high-quality training programs to enhance team performance.
Performing general administrative duties and supporting daily store operations to ensure smooth functionality.
2020
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2021
Alorica Philippines (Healthcare Account - HIPAA Compliance Trained) - Hybrid
(Customer Service Representative (Healthcare & Travel Account))
In this role, I:
Handled provider calls and emails to answer questions about products, services, and member benefit coverage.
Reviewed medical documents for the approval and further processing of insurance claims
Maintained healthcare provider and member accounts.
Managed provider and member accounts in relation to medical history and insurance claims for checks and reviews.
Prepared medical documents for review by the auditing team.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
Email Management
Email is the most powerful form of business communication and with these effective strategies, it can become one you act