Graduated in 2014
More Info About Me
Has a strong and extensive background in Customer Service and was a Team Leader for a big E-commerce company based in the US.
Fluent in writing and communicating in English. Skilled in using Shopify, Woocommerce, Kajabi, Freshdesk, Zendesk, Intercom, Helpdesk, Crisp, LiveChat, Gsuites, Active Campaign, and different soft dialers used for outbound and inbound calls.
Wide experience with Google Meet, Zoom, and Slack. A customer service expert on phones, emails, and chat.
Helping customers is my passion and I believe that understanding their needs is essential to achieving a great customer experience. Answering inquiries about products and services and offering recommendations on other information helps attract new customers.
Seeking improvement and striving to provide better resolution is the key to becoming world-class customer service.
My Skills and Competencies
Communication And Excellent Customer Service.
Strategic Planning
Supervisory Skills
Call Center Leadership
Staff And User Training
Google Sheets, Drive, Spreadsheet, WPS Office, Powerpoint
Process Improvement
Flexible Administrative Skills
Certificates
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My Experience and Education
January 2022
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2025
Coaching The Body Institute | Evanston, Illinois, United States
(Customer Service Administrator - Remote)
• Assisting students with accessing and navigating the online learning platform, and troubleshooting technical issues related to course materials.
• Managing student records, processing registrations, and maintaining accurate databases to ensure compliance with educational standards.
• Serving as the primary point of contact for student inquiries via email, phone, or online chat, addressing questions about exams, certificates, and academic policies.
• Collaborate with instructors and shipping team regarding classes, exams, certificates, processing orders, refunds, and payments.
2021
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2024
EMAPTA Philippines| Quezon City
(Customer Service Representative - Remote (Branding, E-commerce))
• Responding to customer inquiries via phone, email, or chat regarding product information, order status, returns, and refunds.
• Assisting customers with technical issues related to the e-commerce platform, website navigation, and account management.
• Processing returns and refunds according to company policies, ensuring a positive customer experience throughout the process.
• Working closely with other teams such as logistics, marketing, and IT to resolve customer issues and improve overall service efficiency.
January 2021
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October 2021
Ovabv/Shopify | Amsterdam, Netherlands (Remote)
(Customer Service Manager ( Dropshipping, E-commerce))
• I was a Customer Service Manager for one of the Shopify stores, where I was responsible for overseeing fulfillment and Klarna-related matters. My responsibilities included addressing customer inquiries and complaints, handling late deliveries, monitoring orders, and processing refunds and product returns. Engage in negotiations with the supplier in order to secure lower prices. Facilitate the training of new employees and deliver top-notch training.
• Perform general administrative tasks and assist in the smooth functioning of daily store operations.
2020
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2021
Alorica Philippines l Muntinlupa, Alabang Philippines (Hybrid)
(Customer Service Representative (Healthcare & Travel Account))
I am responsible for disseminating information to Professionals/Providers regarding members, eligibility, claims, and benefits. I courteously handle incoming calls and promptly address customer inquiries. I am proficient in resolving customer issues, handling requests, and addressing complaints. I strive to identify and understand customer needs, clarify information, thoroughly investigate each problem, and offer appropriate solutions and alternatives to address their concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
Email Management
Email is the most powerful form of business communication and with these effective strategies, it can become one you act