2011-2013
Associate Graduate of Industrial Technology (Major in Computer Technology)
Talisay City College
More Info About Me
I started my career as a Customer Service Representative, handling calls and emails. Motivated to expand my technical skills, I actively pursued roles in Management Information Systems (MIS) to enhance my expertise in MS Excel and Power BI. I then transitioned to a data entry position at an insurance company, where I could apply and grow my skills further. After having my son, I decided to transition fully to remote work, completing training in Data Entry and as a General Virtual Assistant to broaden my skill set. With this background, I’m confident I bring a valuable range of skills to the table.
My Skills and Competencies
Social Media Manager
Data Entry Specialist
Admin Assistant
SEO/ Keyword Research
Graphic Design
Certificates
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My Experience and Education
2022
-
2024
Steadfast Shared Services LTD
(Policy Service Officer and Data Entry)
Handles Strata Insurance-related tasks, mainly policy support and data entry using MS Excel
2022
-
2023
QBE Group Shared Services LTD
(Policy Service Officer and Data Entry)
Handles Strata Insurance-related tasks, mainly policy support and data entry using MS Excel
2018
-
2022
Wipro Philippines Inc.
(Customer Service Representative | Management Information System)
Customer Service Representative (2yrs and 10months)
- Voice and Email Support
Management Information System (1yr and 1 month)
- Accountable for real time reporting and diagnosing trends on key performance metrics.
- Generating daily to weekly and monthly to Yearly KPI reports. Using advance excel formulas and Power Bi for visualization.
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Admin Assistant
Email and Calendar Management/Data Entry and Database Management/Document Preparation and Organization/Customer Service
SEO Keyword Researcher
Analyzes the best keywords and phrases that people search for online to optimize website content