2019
Bachelor of Arts in Broadcasting
Bulacan State University
A social media manager with passion and vision
Hello. I'm Rose April Galvez, you can also call me Rae. I am 26 years old and I currently reside at Pandi, Bulacan, Philippines. I'm excited to be your potential virtual assistant. I am dedicated to provide an excellent service to help enhance your business productivity so that you can surely achieve your goals. With my passion and vision, I strive to help you in the best possible way while making sure to produce satisfactory results.
I graduated with a degree in Bachelor of Arts in Broadcasting, which makes me an ideal candidate for social media management, or anything related. With a knack for understanding market trends and consumer behavior, I thrive in the dynamic world of digital marketing. I have honed my skills through a combination of academic rigor and hands-on experiences. With it, I have learned that effective communication is one of the keys to genuine success, because if you are able to reach your audience effectively, they will have a clear understanding of your objectives and resonate with your goals.
I am thrilled to be a valuable asset to your team soon. If given a chance, I will make sure to deliver an impactful result that will leave an impressive mark on your business.
My Skills and Competencies
Communication Skills
Time Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2021
Concentrix
(Customer Service Representative)
Providing excellent customer service through call by ensuring that correct and accurate information are given to the customers regarding their inquiries about their services.
Updating customers account details and services.
Assisting customers with troubleshooting steps on how to fix their satellite tv
Scheduling service repairs and informing customers about service interruptions, new offers and updates.
1 on 1 coaching with superiors for further developments and improvements
Utilizing complex tools delegated for the account.
Using time management tool where we can manage our schedules and time-offs.
2023
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2023
Alorica
(Chat Support Representative)
Providing excellent customer service through chat by answering queries about their services.
Informing customers about service interruptions, new offers and updates.
1 on 1 coaching with superiors for further developments and improvements
Utilizing complex tools delegated for the account.
Using time management tool where we can manage our schedules and time-offs.
2023
-
Present
Rarejob
(ESL Teacher)
Teaching English as Second Language to Japanese students.
Following the material that the student requested and making sure that they understand the lesson.
Providing feedback so that student can check on their progress after the lesson.
Using a schedule management tool
2018
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2018
CLTV 36
(Intern)
Working with my co-citizen journalists in gathering news and reports about problems that need to be addressed and solutions.
Interviewing people and experts regarding issues for the news report.
Writing and recording video and voice overs for the news report gathered.
Researching the needed information for a news program.
Aiding staffs on the studio to ensure proper flow and delivery of the news reporting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.