2019
Bachelor of Science in Biology
Notre Dame of Dadiangas University
More Info About Me
Hi, I’m Rose! I’m new to the world of bookkeeping but bring with me years of experience in customer service and sales, where I honed my skills in organization, attention to detail, and clear communication. I’m passionate about helping small businesses and entrepreneurs keep their finances organized and stress-free, and I’m committed to providing accurate, reliable, and trustworthy support while continuing to grow in this field.
My Skills and Competencies
Data Entry
Customer Service Excellence
Technical Support & Troubleshooting
Sales & Upselling
Administrative Support
Communication Skills
Time Management & Organization
Certificates
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My Experience and Education
March 2025
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August 2025
TDCX ()MY SDN. BHD.
(Senior Inside Sales Associate)
Responsible for generating leads, closing sales, and maintaining strong relationships with clients.
Involves understanding customer needs, presenting product or service offerings, and meeting or
exceeding sales targets.
Identify and qualify potential customers through calls, and inbound leads.
June 2023
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March 2025
CONCENTRIX DAKSH SERVICES PHIL
(Advisor II, Tier 3 Technical Support Representative)
Used ticketing systems to manage and process support actions and requests.
Responded to customer inquiries and provided technical assistance over email and Zoom meetings.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Offered assistance in implementing and developing training programs.
August 2022
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February 2022
Teleperformance Inc.
(Operations Supervisor)
Motivated and trained employees to maximize team productivity.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard
practices.
Enforced regulatory and company policy compliance to improve workplace and employee safety and
readiness.
Encouraged and promoted ideas aligned to business needs and benefits.
January 2021
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August 2022
Teleperformance Inc.
(Subject Matter Expert)
Designed and prepared technical reports, studies, and related documentation. Monitored and tracked user progress to identify improvement opportunities. Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features. Documented diagnostic results and supported root cause analysis and troubleshooting.
December 2019
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December 2020
Teleperformance Inc.
(Technical Support Representative)
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Assisted customers in identifying issues and explained solutions to restore service and functionality. Documented support interactions for future reference. Diagnosed and troubleshot hardware, software and network issues. Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
July 2019
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December 2019
Teleperformance Inc.
(Customer Service Representative)
Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Excellence
Providing professional and friendly support to ensure client satisfaction.
Technical Support & Troubleshooting
Resolving technical issues efficiently and accurately.
Sales & Upselling
Promoting products and services to meet or exceed targets
Administrative Support
Managing emails, calendars, scheduling, and documentation.