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BSBA Major in Marketing Management
New Era University
More Info About Me
I am a dedicated and results-oriented customer service professional with extensive experience in technical support, quality assurance, and client interactions within the global telecom industry. My expertise includes delivering exceptional service, resolving complex customer issues, and ensuring quality outcomes. I thrive in team environments but can also work independently under pressure. I am committed to achieving organizational goals and am currently pursuing a Bachelor's degree in Marketing Management through an alternative program to further enhance my skill set. With a passion for continuous improvement, I strive to exceed expectations and deliver outstanding results in every role.
My Skills and Competencies
Data Entry
Content Creator
Social Media Management
Executive Assistant
Certificates
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My Experience and Education
2024
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2024
Infosys BPM
(Senior Process Executive)
o Answering calls related to mortgage payments
o Conducting financial interviews to assist with mortgage needs and maintaining clients records
o Discussing loss mitigation programs with
2021
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2024
IQOR Phillipines
(General Care Representative/ Quality Analyst)
o Managing a high volume of calls about device troubleshooting, sales, and billing disputes
o Handle customer's complaints and provide realtime resolutions
o Prepare the associates for new product launch
o Auditing revenue-related calls for weekly and monthly insights
2018
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2021
Sutherland Global Services-Associate-Collections
(Associate-Collections)
o Answer customer's inquiries about their mortgage account and correct or adjust records as needed
o Helping customers download and understand their annual escrow analysis and year-end statements
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.