2007
Bachelor in Elementary Education
Gov Alfonso D Tan College
Licensed Professional Teacher
Get to Know Me
Licensed professional teacher with a well-rounded background in education, customer service, and virtual assistance. Experienced in classroom instruction, one-on-one tutoring, and administrative support, with a strong commitment to accuracy and communication.
Proven track record of over four years in a financial institution providing Tier 2 customer support, alongside experience in order entry operation. Skilled in handling sensitive information, resolving complex client concern, and maintaining service excellence.
For the past three years, I've supported an eCommerce company as a virtual assistant, managing data entry, inventory tracking, and product content creation. Adaptable, detail-oriented, and tech-savvy, I bring versatile skill set to both educational and corporate environment.
My Skills and Competencies
Customer Service Associate
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
Present
Australian Company
(eCommerce Virtual Assistant)
Manage and respond to customer inquiries via email and phone with professionalism and efficiency
Resolve customer concerns and ensure timely follow-up on orders, payments, and service issues
Oversee logistics operations, including order fulfillment, shipment coordination, and tracking
Generate and reconcile weekly payment reports using Dext and Xero; prepare ABA files for processing
Perform a variety of administrative tasks to support daily business operations and ensure smooth workflow
2025
-
Present
RISE
(LinkedIn Engagement Assistance)
Conduct cold and warm outreach to potential clients, partners, and industry professionals through personalized LinkedIn messages.
Build and maintain a professional network by engaging with posts, comments, and relevant discussions.
Support content promotion by liking, commenting, and sharing posts from the company page and key team members.
Track and organize leads, messages, and responses to ensure timely follow-ups.
Research and identify target audiences, decision-makers, and relevant communities within LinkedIn.
Maintain a professional tone and brand consistency across all LinkedIn interactions.
2016
-
2025
Department of Education
(Teacher)
Elementary Teacher – Key Responsibilities
Plan and deliver engaging, age-appropriate lessons aligned with curriculum standards.
Create a safe, inclusive, and supportive classroom environment.
Assess student progress and adjust instruction to meet individual needs.
Communicate regularly with parents and collaborate with staff.
Manage classroom behavior and promote positive social-emotional growth.
Incorporate technology to enhance learning.
Participate in professional development and school activities.
2012
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2015
Awesome OS (Formerly: Offsourcing Philippines)
(Back Office Administrator)
As a Back Office Administrator for an eCommerce company, I am responsible for ensuring smooth backend operations that support our online storefront. I manage product data, oversee digital content such as product descriptions and images, organize inventory records, and supervise a team of customer service agents to maintain a seamless customer experience.
Key Responsibilities:
• Create, update, and manage accurate product descriptions and specifications on the eCommerce platform.
• Assist with basic image editing and uploads to maintain a visually appealing online catalog.
• Monitor inventory levels and coordinate updates with the logistics or warehouse team.
• Supervise and support a team of 5 customer service agents, providing guidance and ensuring service standards are met.
2008
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2012
Sutherland Global Services
(Tier 2 Customer Service Associate)
As a Tier 2 Customer Service Associate, I handle complex and escalated customer inquiries, including those requiring supervisory and managerial-level attention. I act as a key point of contact for resolving high-level concerns, ensuring customer satisfaction while supporting the frontline team with guidance and issue resolution.
Key Responsibilities:
• Handle escalated customer calls that frontline agents are unable to resolve.
• Address complaints and complex issues with professionalism and a solutions- focused approach.
• Take over supervisor and managerial calls as needed, providing authoritative support and decision-making.
• Coordinate with other departments to ensure prompt resolution of customer concerns.
• Document all escalated interactions accurately and thoroughly in the CRM system.
• Identify patterns in escalations to suggest process improvements and training opportunities.
• Provide mentoring and real-time assistance to Tier 1 agents when handling difficult situations.
2007
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2008
IQOR Philippines
(Customer Service Representative)
As an Online Order Processor, I manage and fulfill customer orders placed through a digital catalog. My primary responsibility is to ensure a smooth and accurate ordering experience for clients by processing requests promptly and maintaining effective communication throughout the transaction.
Key Responsibilities:
• Receive and review online orders submitted through the catalog system.
• Confirm product availability and verify order details with customers when needed.
• Maintain accurate records of all orders and customer interactions.
• Provide excellent customer service by answering inquiries and resolving any order-related concerns.
• Monitor order status and provide updates to customers as necessary.
• Ensure all transactions follow company policies and quality standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Associate
Committed to assisting customers while ensuring a positive experience and maintaining customer satisfaction.