2016
Bachelor of Science in Information Technology
Notre Dame of Midsayap College
More Info About Me
I am a 26-year-old Notre Dame of Midsayap College alumnus with a Bachelor of Science in Information Technology. With approximately 5 years of BPO experience, I've worked in sales & billing in AT&T, technical support with DirecTV, and drive support in Uber. I also have experience working as a virtual assistant as a Lead Generation specialist for an Australian company, a Backoffice specialist in United Smart Tech, and an appointment maker. I am a sales specialist who is familiar with both the products I will recommend and the needs and wants of my customers. My expertise in billing also extends to handling billing disputes, processing payments and refunds, establishing payment plans, and providing summaries of bills. Google Sheet, Google Meet, Slack, Skype, CRM, Rio, and Telegence are among the tools I am proficient in. In my nearly five years at BPO, I won numerous honors, including top performer of the month, zero absenteeism, 100% VOC, and being a part of the AT&T DAVAO pioneering account. When I was at DirecTV, my team also won an award for having the best performance for three months in a row. My life's career objectives are to apply my skills to support a business' growth and to continue learning to advance my abilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation Specialist
Appointment Setter
Customer Service Representative
Back Office Specialist
Certificates
My Experience and Education
2016
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2016
SUTHERLAND GLOBAL SERVICES
(Customer Service)
Answering customers inquiry, checking bills, processing payments, scheduling payment arrangements, upgrading and downgrading services, creating new account.
2016
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2018
VXI GLOBAL SOLUTIONS INC.
(Technical Specialist)
Answering customers inquiry, checking bills, processing payments, scheduling payment arrangements, upgrading and downgrading services, scheduling technicians appointment, troubleshooting.
2018
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2018
UNITED SMART TECH
(Backoffice Specialist)
Updating the online tracker, verifying the status of the item online, and communicating with the technicians through chat.
2019
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2021
IBEX
(Customer Service)
Answering customers inquiry, checking bills, processing payments, scheduling payment arrangements, upgrading and downgrading services, creating new account.
2021
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2022
AUSTRALIAN ENERGY
(Lead Generation Specialist)
Calling business owners, updating tracker on google sheet, checking possible leads on google web, transferring information from google web to google sheet.
2021
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2022
MEDICAL MARIJUANA
(Appointment Setter)
Booking appointments, processing payments, updating patient through email and text, rescheduling appointments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation Specialist
Provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objective
Back Office Specialist
Perform operation of administrative and organizational nature in service of running a financial company.
Appointment Setter
Schedules consultations between sales staff and prospective clients, ensuring that important meetings are booked for the
Customer Service Representative
Supports customers by providing helpful information, answering questions, and responding to complaints.