Computer Science (2 years course)
ACCESS Computer and Technical College
Hi! I’m turning 38 this year on November, single, living with my parents, siblings, niece, a dog and a cat, I have my regular job that is currently home based and now I want to be part of growing Virtual assistant careers to help myself build much more confidence, knowledge, and at the same time earn more to support myself, my family, my fur babies and some cats around our house.
I graduated in Associate in Computer Science course and I have years of Experience in BPO Industry where I learned how to handle customer concern, like bills information and technical issue using tools base on company's product they offer, also includes manage difficult customers, analyze and provide necessary solution in a timely manner, negotiates and a lot more. I currently working as Administrative office staff where it needs to be organized, evaluate and process orders in a given matter of time. I am still looking for additional job as virtual assistant to expand my experience and help the company grow.
Why should yo choose me?
I have a passion towards work, goal oriented, flexible, resilient and love to challenge myself.
ACCESS Computer and Technical College
Evaluate Job order request from technician on field prior to approved base on port availability
The first 6 to 7 months, I worked as chat representative from shoppers
account, providing assistance and navigation from shopping up to item delivers concern the next
6 months, I was assigned in different account which was collection department, that tracks
down assigned list, doing inbound and outbound calls, assist customer for their payment, by
negotiating and offering payment programs.
Provides over the phone troubleshooting assistance for customer’s Broadband
service.
Provides over the phone troubleshooting assistance for customer’s Broadband
service and billing concern
Annual Report, Billing, and Invoice Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.