2003
Bachelor of Science in Accountancy
Holy Angel University
More Info About Me
I am a 40 yr old single mom from Pampanga. I am a graduate of B.S. in Accountancy. I've worked in a lot of industries already, including the food industry as a commis, in maritime as a seafarer and my recent one as a customer representative in the BPO industry. I am determined, passionate and hard working.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2022
Majorel Philippines Corp.
(Customer Service Representative)
-Order support specialist for an American multinational client that specializes in consumer electronics, software and online services.
-Backend support to help resolve different requests of customers related to order changes, shipping issues and returns and refunds.
-Replied to customer emails & made outbound calls when necessary.
2020
-
2021
RMS Collect Phils., Inc.
(Collections Specialist)
-Received incoming and made outbound calls for credit card collections.
-Assisted customers by offering solutions for paying their credit card.
-Answered generic customer inquiries such as balance inquiry while following complete verification.
2013
-
2015
Alorica Philippines Inc.
(Global Command Center/Workforce Analyst)
-Made recommendations to accommodate unexpected changes in staffing requirements.
-Determined overtime and/or voluntary time off (VTO) needs and recommend changes to scheduling to ensure business needs are met.
-Reported this information to Operations management at regular intervals throughout the day.
-Provided daily and ad hoc reports to call center management.
-Perform various data entry associated with the GMT (workforce) system.
-Monitored Contact/Attendance Hotline.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.