2007-2009
Bachelor of Science in Business Administration Major in Management
Far Eastern University
More Info About Me
Hi. You can call me Lai. I am a highly persistent aspiring virtual assistant with more than 4 years of experience in the BPO industry. I worked as a Customer Service Specialist for various international accounts and was also promoted to a Quality Assurance Analyst.
My Skills and Competencies
Social Media Manager
Customer Service Specialist
Data Entry
Amazon VA
Certificates
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My Experience and Education
Aug 2016
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Feb 2018
Concentrix PH
(Quality Assurance Analyst)
Responsible for assessing the overall quality of communication of our associates who deal with our existing and potential customers by auditing and monitoring email/chat transcripts. I also assist in developing and implementing new processes, as well as making recommendations and performance reports to help enhance our training materials for us to maintain our goal of providing an excellent customer experience.
Jan 2016
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July 2016
Concentrix PH
(Customer Service Specialist)
Responsible for providing support to customers who have complaints or require information about our client's products and services via email or chat in a timely manner while ensuring excellent customer experience.
June 2011
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March 2013
Aegis People Support
(Customer Service Representative)
Provided support for Reader's Digest's customers' subscription and billing complaints and other products or services inquiries in a timely manner via phone, email, and live chat while maintaining an excellent customer experience. Exceeded expectations in all KPIs or program metrics.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Service Specialist
Answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.