2010
Computer Systems Technology
University of Rizal Systems
More Info About Me
I am an independent person who can work as an individual, as a team player, and under pressure. I have good communication skills that enable me to speak with the public. My objective is to gain experience and knowledge of different industries. to obtain a job that will enable me to use my strong organizational skills, educational background in customer service, and ability to work well with people.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2022
Cafe24 Philippines
(Open Market Customer Service (Amazon, Shopee, Lazada))
• Processing A-Z claims/chargeback claims
• Handling Amazon messages
• Contacting Amazon Seller Support
• Product inspection
• Product modification
• Product registration
• Manual registration via flat file
• Item Supervision
• Listing enhancement
• FBA Management
• Feedback / Review Management
• Content writing, and Proofreading of English translated files
• Managing orders, inventories, Tracking and tracing of parcels.
• Social media marketing
• Preparing weekly, monthly and annual reports (Confluence/ Google Sheets)
2012
-
2014
The Results Group of Companies
(Technical Support (Inbound Account))
• Manage upset customers, conflicts and challenging situations
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.