2018
Business Management major in Business Economics
Cavite State University
More Info About Me
A 24-year old independent and self-motivated professional from Philippines.
I am an experienced advocate with a four-year history of working in the financial services industry. Well-versed in collections, customer service, virtual assistance, social media.
I am highly motivated and possess a strong work ethic, along with exceptional interpersonal and self-awareness skills. I am known for my attention to detail and take my responsibilities seriously. I am continuously seeking opportunities for growth and development, both professionally and personally, by developing new skills and abilities.
Let's start the conversation and work together about how I can help you take your business to the next level.
My Skills and Competencies
Collections Specialist
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2023
Tala Financing Philippines
(Digital Collections Advocate)
• Responding to and acknowledging customers' queries via email in a timely manner.
• Identifying customers' needs and assisting them by recommending solutions.
• Resolved customers' requests regarding payment assistance by offering a payment scheme.
• Educating customers with the new updates and features of the product.
2018
-
2019
Tala Financing Philippines
(Collections Specialist)
1. Inbound calls
• Answering calls and identifying accounts while maintaining a professional attitude at all times.
• Addressing customer concerns.
• Collecting outstanding balance by following policies and procedures.
2. Outbound calls
• Contacting customers with delinquent accounts in a professional manner.
• Reviewing historical data for each account.
• Identifying issues attributing to account delinquency and resolving it by offering payment plans.
My Services
General Virtual Assistant
A versatile virtual assistant capable of handling diverse administrative duties such as responding to emails, arranging
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.