2020
Bachelor of Science in Computer Science
Bicol University
More Info About Me
Hello there! I'm Ronette and I'm thrilled to welcome you to my portfolio. I am passionate about providing top-notch virtual assistance services to individuals and businesses, ensuring seamless operations and efficient workflow.
As a Virtual Assistant, I bring with me a wealth of skills and expertise that align perfectly with the demands of the role. My background in customer service, administrative support, tech support, project management, and digital marketing has honed my ability to multitask, communicate effectively, and problem-solve in fast-paced environments.
Throughout my career, I've excelled in roles that required exceptional organizational skills, attention to detail, and the ability to adapt to ever-changing priorities. Whether it's managing schedules, coordinating meetings, handling correspondence, or conducting research, I thrive on the challenge of supporting others and contributing to their success.
My commitment to delivering high-quality results, coupled with my dedication to continuous learning and improvement, ensures that I am always ready to tackle new challenges head-on. I am proficient in a variety of tools and software commonly used in virtual assistance roles, including Microsoft Office Suite, Google Workspace, Slack, Canva, Figma etc.
Outside of work, I'm an avid learner and a creative problem-solver. I enjoy staying up-to-date with the latest trends and technologies in the virtual assistance industry, constantly seeking new ways to streamline processes and enhance productivity.
I am excited about the opportunity to leverage my skills and experience to support you in achieving your goals. Whether you're a busy entrepreneur in need of administrative support or a growing business looking to streamline your operations, I am here to help you succeed.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Technological Proficiency
Research Skills
Email Management
Certificates
My Experience and Education
2020
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2021
Daily Overland
(Customer Service)
- Addressed customer service inquiries in a timely fashion
- Achieved a customer satisfaction rating of 98%
- Provided input in improving internal processes
- Managed a Facebook page to achieve a 4.8-star rating, responses to messages, inquiries, and reviews were promptly and personally handled. Positive feedback was acknowledged with gratitude, while negative feedback was addressed with empathy. Satisfied customers were encouraged to leave reviews and recommendations, and reviews were monitored and managed effectively to maintain transparency.
- Helped maintain a high rating and positive online reputation..
2021
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2022
ACCENTURE - Best Buy, Inc.
(Application Tech Support Practitioner)
- I acted as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Could accurately define a client issue and could interpret and design a resolution based on deep product knowledge.
- I worked on cases sent over from the General queue Provide Level 2: Remote Support which includes Compute Tune-up, Data Transfer, Device Set-up, Diagnostic and Repair,
New computer Setup, Wireless Network, Add device to an Existing Network, Windows Install.
- I met the targets that were set for Take Rate, Net Promoter Score, and Case Resolution Rate, and maintained the integrity of my work.
- To ensure that I met the minimum expectations, I took at least 3 to 4 sessions at a time.
- I was flexible with my schedule and workload and was able to work for a minimum of 35 hours each week, maintaining a variable work schedule that included days, evenings, weekends, and holidays.
- Throughout all client interactions, I maintained high levels of professionalism, courtesy, and service.
2022
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2023
ACCENTURE - Amadeus SUS Navitaire
(Application Support Engineer)
- As an Application Technical Support Specialist, I acted as a software detective, providing a dynamic service that helped identify and solve issues within multiple components of critical business systems.
- As an Application Technical Support Specialist, we have direct interaction with customers requiring solid technical/functional knowledge and communication skills across specific products and technologies
- I had direct interaction with customers, requiring solid technical and functional knowledge, as well as communication skills across specific products and technologies. I addressed customer issues or requests through multiple contact channels, such as phone, chat, and email.
- My job was to determine the cause of the issue and work with the customer to resolve the problem.
- I was able to troubleshoot highly technical problems or functional issues and analyze and provide insights into the root cause.
- In addition, I was able to identify critical issues, determine their impact, and escalate them immediately to ensure a timely resolution.
2023
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2024
Acquire BPO - Dealer Ventures Technology Corporation
(Tier 1 Technical Support Specialist)
- Identifying and Troubleshooting technical issues
- Resolving network issues
- Installing and configuring hardware and software
- Testing and evaluating new technologies
- Maintaining logs to ensure proper functionality
- Phone/Video calls with clients to troubleshoot issues live
- Works with Product and Engineering teams to ensure proper functionality is maintained
2024
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Present
Ninedot
(Marketing Virtual Assistant)
- Upload new connections to the CRM system (HubSpot), ensuring each entry is accurately labeled for effective communication and follow-ups.
- Monitor and manage email invitation cadences to confirm new podcast guests.
- Execute email campaigns to promote podcast episodes after production.
- Efficiently manage new LinkedIn connections to expand our network and foster relationships with potential podcast guests and partners.
- Utilize existing templates to create engaging social media posts promoting new episodes.
- Update the Ninedot website with new content and landing pages as required.
- Assist with basic SEO tasks, including keyword research, meta tag optimization, and monitoring website analytics.
- Help manage website content updates, ensuring that the site is always up to date and performs efficiently.
- Answer emails and phone calls from customers, providing exceptional service and support.
- Coordinate all aspects of calendar management, including scheduling meetings, rescheduling, and confirming appointments.
- Conduct online research to find addresses and contact details for a given list of companies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO Specialist
Optimizes website content, analyze keywords, and improve search engine rankings remotely.
Executive VA
Manages schedules, emails, travel arrangements, and administrative tasks remotely, supporting executives efficiently.
Testimonials
Anthony Turgeon
Ronette is a standout team member, embodying qualities that make her an asset to our department. Her exceptional organizational skills, reflected in detailed spreadsheets for documentation and task management, contribute significantly to our team's efficiency. A quick learner with an insatiable thirst for knowledge, Ronette consistently seeks opportunities to broaden her skill set. She approaches every task with enthusiasm, demonstrating a keen willingness to jump into jobs to assist customers promptly.
Brianne Racinsky
Ronette's determination shines through when tackling issues beyond her immediate scope of knowledge, showcasing a commendable problem-solving attitude. While she occasionally underestimates her capabilities, the team has been encouraging her to be more confident, and we've witnessed tangible improvements in her self-assurance every day. Ronette's commitment to growth and her evolving confidence make her an invaluable and dynamic team member.
Dhamielyn A. Sarno
REFERENCE NO. 1
Project Manager
PRO VA PH
dhamsarno@gmail.com
09158325769
Jessa V. Agan
REFERENCE NO. 2
Executive Assistant
Acquire BPO (LOCAL SECURITY)
jessavargasagan@gmail.com
09301009735
Aubrey Mariano
REFERENCE NO. 3
Video Operator
Acquire BPO (LOCAL SECURITY)
breymariano08@gmail.com
09065583044