Holla I'm Rona

All-in-One Virtual Assistant

I am a highly motivated and organized individual with excellent interpersonal and communication skills. I have a strong work ethic, and I am committed to producing high-quality work. I am able to work independently and as part of a team. I am a fast learner, and I am eager to take on new challenges. I have a passion for problem-solving and understanding the needs of customers. I am confident that my skills and experience make me an ideal candidate for any job.

Rona Mergenio
Los Banos, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
SEO Specialist
Data Entry
Content Creator
Content Writing
Customer Service
Paypal and Klarna Disputes
Microsoft Office
Canva
Amazon Virtual Assistant

Certificates

Search Engine Optimization (SEO) Online Course
Customer Service

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
BSBA Major in Marketing Management

Colegio de Los Banos

2012
BS Electrical Engineering

Colegio de San Juan de Letran

2021 - 2023
DN Lifestyle
(Customer Service Manager)

Overseeing customer service operations to ensure the highest levels of customer satisfaction. Managing customer service staff, providing feedback and training, monitoring customer service performance, ensuring customer inquiries are addressed in a timely manner, and developing customer service policies and procedures.

2020 - 2023
Coby Soft Media
(Customer Service Support)

• Email Support
• Ticket Support
• Social Media inbox and comments
• Tracking Orders
• Edit orders
• Draft Orders
• Disputes
• Creatin draft orders

2021 - 2022
Grill Rescue
(Customer Support)

• Email Support
• Ticket Support
• Social Media inbox and comments
• Tracking Orders
• Edit orders
• Draft Orders
• Disputes
• Creatin draft orders

2019 - 2020
Digidesk
(Virtual Customer Support)

• Email Support
• Ticket Support
• Social Media inbox and comments
• Tracking Orders
• Edit orders
• Creating draft orders
• Disputes

2019 - 2019
Choco Mania
(Store Manager)

Overseeing all aspects of the store including Sales, Inventory and Customer Service

My Services

Amazon Virtual Assistant

• Email Support • Ticket Support • Tracking Orders

Social Media Management

Staying up-to-date with the latest trends and changes in the social media landscape.

Data Entry / Web Researcher

Researching, collecting, and analyzing data from the internet and other relevant sources.

SEO Specialist

Researching and analyzing keywords related to the website. Building links with other websites and social media channels.

Customer Service

Providing exceptional customer service to customers through email, online chat, or other communication channels.

Content Writing

Researching and writing articles, blog posts, product descriptions, and other forms of content


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Los Banos,
Philippines


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