2013
Computer Programming NC-IV
West Mindoro Technological Institute INC.
More Info About Me
Fast, courteous, and knowledgeable Customer Service and Data Analyst Support. Problem-solving with a positive, can-do attitude, excellent relationship building with ability to form rapport with any Clients. Responsive product knowledge and expertise with confident.
Flexible and resourceful Data Analyst Support who has maintained perfect attendance and safety records. responsible for collecting data from primary and secondary sources, detecting, analyzing, and interpreting trends from the data; utilizing statistical tools to analyze data; creating and managing databases. And I am confident that I can deal with different kind of people. Energetic Customer Service Representative with 1 year and 5mons. of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
(NINJA VAN)
(Customer Service Representative (Non voice/ Shipper Support)/ Data Entry Analyst)
Customer Service Representative- Responsibility
-Provide exceptional customer service to customers and carriers.
-Solve customer and carrier problems and help resolve issues.
-Provide shipment quotes for customers and set up shipments as required by customers.
Data Entry Analyst Responsibility
-using specialist tools to extract the data needed
-responding to data-related queries and keeping track of these
-analyzing data to identify trends
-setting up processes and systems to make working with data more efficient
-researching new ways to make use of data
-producing reports and charts communicating trends within data to non-specialists
-presenting information generated from data to clients and managers.
2020
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2021
(toktok )
(Customer Service Representative (VOICE/ COMPLAINTS TEAM))
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, delayed delivery.
2019
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2020
PH Global J&T Express INC.
(Customer Service Representative (Chat Support) (Shopee Account))
- Responsible for ensuring customer satisfaction by handling questions related to the store Sales force email.
- Resolved customer email requests for assistance related to the store.
- Forwarded requests as per escalation policy to higher level of support.
- Arranged resolution of customer support issues that can’t be resolved by first line support.
- Ensured all customer communications are professional, accurate, and timely.
- Coordinate concern to those involved.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Supports customers by providing helpful information, answering questions, and responding to complaints.