2005
BS Electronics and Communications Engineering
Lyceum of the Philippines
More Info About Me
Creative and versatile Customer Service professional with over 5 years of hands-on experience in dealing with customers, both to their satisfaction and that of the company. A friendly and helpful individual who can handle all kinds of situations effectively.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
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2013
SPI GLOBAL
(Customer Service Representative)
-Deliver extraordinary customer care by responding to customer questions concerning their accounts, address issues and resolve them in a timely and efficient manner.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Ensure customer satisfaction and provide professional customer support.
-Build sustainable relationships and trust with customer accounts through open and interactive communication.
2007
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2011
VENETIAN MACAO RESORT HOTEL
(Beverage Server)
-Responsible for providing beverage service to all casino guests in an efficient, courteous and professional manner displaying a high standard of customer service.
-Must possess a cooperative and friendly nature and have the ability to communicate and follow directions effectively.
-Must possess sound, mature judgment and monitor guests, consumption of alcoholic beverages and intervening as necessary following alcohol awareness guidelines.
-Part Time Banquet Server responsible for preparing the tables and banquet area before guests arrive, effectively serving a number of different dishes and courses to guests during a meal, and clearing the tables and banquet area after the guests depart.
-Leads the team to monitor the performance of teammates to ensure a productive work.
-Dedicated to delivering extraordinary experiences.
2007
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2007
BANCO DE ORO UNIVERSAL BANK
(Personal Loan Processor)
-Leads the team to monitor the performance of teammates to ensure a productive work.
-Pre- Screening New Loan Applications for any information or document deficiency.
-Encoding Pre-Screened Loan Applications for processing.
-Handling Incoming Calls of Client
-Called-up clients regarding lacking requirements, so that they can submit these.
-Informed clients of the status of their loans.
-Booking Approved Loan Applications.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.