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Computer Technology
IETI Inc.
More Info About Me
With over 10 years of extensive experience in customer service, I bring a wealth of knowledge and skills to the table. Having spent more than 3 years as a dedicated virtual assistant, I have honed my expertise in various areas, including real estate, social media marketing, data entry, WordPress publishing and e-Shopify store management.
My commitment to delivering top-notch support and my strong understanding of customer needs have allowed me to build lasting relationships with clients. I thrive in dynamic and fast-paced environments, adapting quickly to evolving tasks and challenges. I pride myself on my attention to detail, organizational capabilities, and efficient problem-solving skills.
As a virtual assistant, I have a proven track record of providing seamless support to businesses, ensuring their operations run smoothly and efficiently. My aim is to consistently exceed expectations and contribute to the growth and success of every client I worked with.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service & Complaint Handling
Project Management
Customer Relations Management
Content Creator
Certificates
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My Experience and Education
2021
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2023
Real Estate Company (US)
(Customer Relations Manager)
Support real estate agents in administrative tasks, listing management, and client communications. Assist with property research, scheduling showings, and coordinating open house events. Organize and maintain property listings and databases. Provide general office support and ensure smooth operations within the real estate team.
2008
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2020
Emirates Airlines
(Customer Service Representative)
Ensure top-tier customer service for all clients, including Retail, Government, and Corporate, utilizing available tools. Address all inquiries and complaints promptly. Foster strong client relationships, keeping them informed of new products and services, while continuously enhancing these connections.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.