2015
Bachelor of Science in Computer Engineering
Baliuag University
More Info About Me
Hardworking, adaptable and a loyal person, take my work very seriously, and I'm committed on what I'm doing. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Specialist
Certificates
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My Experience and Education
2017
-
2022
Transec BPO
(Concierge Associate/Product Specialist)
-Perform back-end and administrative tasks to assist clients both actively and pro-actively.
-Provide technical chat assistance to clients on how to navigate through the software and also drive resolution to issues.
-Creating Banner and Backgrounds for online campaigns.
-Perform website edits/updates.
2015
-
2017
People Plus Tech (Accenture)
(Remote Desktop Support Specialist)
-Perform advance report PC diagnostic and repair, PC optimization on client computer – U.S and Canada.
-Performs in depth analysis, diagnosis and immediate resolution of client computer issues.
-Fills out Log forms with accurate, complete and detailed informationfor tracking and record purposes.
-Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end-customers.
-Escalate unresolved problems of issues to Level 2 support
-Performs special task ( e.g. callbacks, demo, testing, research, etc..)and other assignments as required by the project.
-Perform daily and weekly administrative task as required and follow strict company policies and client policies.
-Maintain consistent high level support and delivery to meet client SLAs.
-Troubleshoot Softwares and and hardware that can resolved remotely.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google