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Business Administration major in Business management
Arellano University
Aspiring Virtual Assistant
Hello! I have worked as a Customer Service Representative for more than nine years. My job is to provide information and respond to inquiries about processes, products, or services. I handle inbound and outbound calls with complex concerns. I also troubleshoot devices, address and monitor cx complaints and provide resolution in a friendly, timely, and professional manner. With these, I was able to enhance my interpersonal skills.
In my previous companies, I have been appointed as a Subject Matter Expert (SME). I help my colleagues in improving their call-handling skills so they can provide a better customer experience.
I can understand the big picture of our client's business goals, so I can assure you that you'll get beyond quality service. I am hoping to grow and learn more about your business.
My Skills and Competencies
Customer Service
Technical Support
Lead Generation
Email Marketing
Social Media Manager
Data Entry
Certificates
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My Experience and Education
May 7, 2018
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March 16, 2023
Transcosmos Information Services
(Hum by Verizon Customer Service Specialist)
- Responsible for answering customer inquiries about the Hum by Verizon device, features, services, billing, and technical issues.
- Resolve customer complaints and find solutions to any problems they may be experiencing related to the Hum by Verizon device, features, services, billing, and technical issues.
- Activate Hum by Verizon devices for new customers and troubleshoot any activation issues.
- Provide technical support to customers, including troubleshooting and resolving technical issues related to the Hum by Verizon device and services.
- Provide Quality and beyond excellent customer service experience to get positive surveys.
march 2018
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April 2018
TeleDirect
(Airbnb Reservation Specialist)
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customer’s desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations between the host and the customers.
- Always make sure to provide quality and beyond excellent customer service experience.
April 9, 2016
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March 4, 2018
Concentrix Philippines
(United Airlines Reservation Specialist)
- Responsible for answering customer inquiries about flight schedules, prices, booking options, baggage policies, and other travel-related questions.
- Assist/Help customers make changes to their existing reservations, such as changing flight times, seat assignments, and meal preferences.
- Responsible for upselling additional services, such as seat upgrades, land transportation to their hotels, and in-flight amenities.
- Handle customer complaints and find solutions to any problems they may be experiencing.
- Process payments for ticket purchases and make changes to customer billing information.
- Provide Quality and beyond excellent customer service experience to get positive surveys.
February 23, 2015
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April 4, 2016
24/7 Customer Service Philippines
(Optus Post-Paid Customer Service Representative)
- Responsible for answering customer inquiries about their accounts, plans, billing, and technical issues related to post-paid services.
- Resolve customer complaints and find solutions to any problems they may be experiencing related to their post-paid services.
- Provide information about Optus post-paid plans, promotions, and other offers, including data plans, international roaming, and other services.
- Process customer orders and requests, including upgrading plans, adding or removing services, and activating new SIM cards.
- Responsible for billing and payments, including managing customer accounts, processing payments, and resolving billing issues related to post-paid services.
- Provide technical support to customers, including troubleshooting and resolving technical issues related to post-paid services.
- Provide Quality and beyond excellent customer service experience to get positive surveys.
January 21, 2014
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February 24,2015
The Results Companies
(Virgin Mobile and Assurance Wireless customer service representative)
- Responsible for answering customer inquiries about their accounts, plans, billing, and technical issues.
- Resolving customer complaints:
- Process customer orders and requests, including activating new accounts, upgrading plans, and replacing lost or stolen phones.
- Provide technical support to customers, including troubleshooting and resolving technical issues.
- Sell new plans or upgrade existing ones.
- Provide Quality and beyond excellent customer service experience to get positive surveys.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.