2019
Bachelor of Science in Management
Bicol University
More Info About Me
Hello there! I’m Rommel, and I’m excited to welcome you to my profile. I’m passionate about bringing efficiency, organization, and a high level of detail to every project I take on, ensuring smooth operations and helping businesses and individuals thrive.
With a strong foundation in management, education, and administrative support, I bring a diverse set of skills to the table. I graduated with a Bachelor's degree in Management in 2019 and am also a licensed professional teacher, which has not only sharpened my communication skills but has also enhanced my ability to adapt and manage diverse responsibilities.
Throughout my career, I’ve gained hands-on experience in administrative work, including data collection, data entry, and processing land survey returns. I also have a background in customer support, working with tools like Salesforce, handling remote troubleshooting, and managing appointments. I’ve spent time as a content moderator, reviewing and ensuring compliance with online community standards, and I am proficient in a variety of software and tools that help streamline my work, such as Microsoft Office Suite, Google Workspace, and others.
One of my true passions is troubleshooting, especially when it comes to technology. I love problem-solving and figuring out solutions to technical challenges, and I take pride in resolving issues efficiently.
I’m also currently diving into learning about Shopify, sharpening my skills in e-commerce and expanding my knowledge in the digital space.
What I love most about my work is the opportunity to make processes run smoothly and help others succeed. Whether it’s organizing schedules, managing data, or helping customers resolve issues, I pride myself on being detail-oriented, organized, and adaptable to changing priorities.
I’m always eager to learn new skills and stay ahead of industry trends, constantly seeking ways to improve and elevate the quality of my work.
If you’re looking for a dedicated and reliable professional to handle administrative tasks, provide customer support, assist with data management, or even troubleshoot technical issues, I’m here to help. I’d love to collaborate and help you achieve your goals.
My Skills and Competencies
Email Management
Research Skills
Technological Proficiency
Customer Sevice
Social Media Management
Shopify Expert
Data Entry
Content Moderator
Certificates
My Experience and Education
2019
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2023
Department of Public Works and Highways
(Administrative Aide)
- Entered data into databases, spreadsheets, or other systems, and maintained accurate records.
- Arranged meetings, appointments, and travel schedules for executives or team members
- Drafted, formatted, and proofread emails, letters, reports, and other documents.
- Organized physical and digital files, maintained filing systems, and ensured documents were easily accessible.
- Assisted with expense tracking, invoice processing, and basic bookkeeping tasks.
- Assisted with project coordination, tracked progress, and updated project documentation.
- Administrative Support: Provided general administrative support to team members or departments as needed, such as photocopying, scanning, and faxing documents.
- Enhanced skills and knowledge through extensive research on right-of-way issues.
- Collaborated with various government offices responsible for resolving a lot of issues.
- Established and managed a systematic ranking and filing system for documents.
- Facilitated community meetings to ensure smooth project implementation.
- Utilized GNSS RTK for precise topographic surveys.
- Executed comprehensive Lidar Drone Surveys to gather accurate data.
- Proficiently processed Lidar Survey Returns for further analysis.
- Performed data entry tasks for survey returns with meticulous attention to detail. Conducted thorough data analysis and error filtering for survey returns.
2023
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2024
Movate
(Tech Customer Support)
- Provided technical support and assistance to customers via email, phone, or chat.
- Troubleshooted and resolved customer issues related to product functionality or usage.
- Collaborated with engineering and product teams to identify and escalated bugs or technical issues.
- Documented and tracked customer inquiries, solutions, and feedback in a CRM system.
- Created and maintained support documentation, including FAQs and troubleshooting guides.
- Conducted product demonstrations and training sessions for customers as needed.
- Assisted in testing new features and updates before release to ensure quality and usability.
- Continuously improved customer support processes and workflows to enhance efficiency and satisfaction.
- Communicated effectively with customers to manage expectations and provided timely updates on issue resolution.
2024
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2025
Accenture
(Trust & Safety Associate)
- Monitor and enforce platform policies to ensure user safety and compliance.
- Investigate and respond to user reports of abuse, harassment, or policy violations.
- Review user-generated content for adherence to community guidelines and standards.
- Collaborate with cross-functional teams to develop and update platform policies.
- Conduct training sessions for internal teams and users on trust and safety best practices.
- Stay informed about legal requirements and industry standards related to trust and safety.
- Maintain accurate records of investigations, actions taken, and communication with users.
- Implement data privacy measures to protect sensitive user information.
- Track key performance indicators to measure the effectiveness of trust and safety initiatives.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Set up, customize, and optimize your Shopify store to create a seamless e-commerce experience.
Executive VA
Manages schedules, emails, travel arrangements, and administrative tasks remotely, supporting executives efficiently.