1997
AB Psychology
De La Salle University Manila
More Info About Me
• 13+ years experience working overseas (Singapore) for a top South East Asian Bank.
• Total of 15+ years working for a financial institution (local and overseas).
• Total of 18+ years working in a customer service role.
• With vast experience and expertise in handling people from different background and cultures.
• Consider myself as a "forever student", willing to learn new things.
• Hardworking and always ready to think "outside-of-the-box".
• Currently passionate about brand and digital marketing strategies by immersing by engaging continued coursework and self development
• Always ready to take on new challenges.
My Skills and Competencies
Social Media Management
Graphic Designer
Amazon
Content Creator
Certificates
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My Experience and Education
2007
-
2021
DBS Bank Ltd (Singapore-based)
(Wealth Management Analyst)
-Started as a Banking Executive servicing Mass Market consumers
-Was promoted/upgraded to handle the Wealth Management (Treasures/Premier Banking) customer segment of the bank for 4+ years.
-Handled banking/credit card queries as well as investment enquiries.
-Mode of communication - phone call, email, and live chat.
2004
-
2007
HSBC Electronic Data Processing Philippines
(Performance Coach)
-Started as a bank executive providing service to UK customers regarding their credit card queries and transactions - bill payments, balance transfers, funds transfers, card disputes. Also made aware the bank's products to UK customers like mortgages, bank accounts, loans, insurances, etc.
-Trained and developed new hires in both classroom and live environment settings.
-Performance Coach handling a team of new hires - Administrative work, Team support in addressing questions regarding quality and procedures, Sales trackers, Call quality audits and monitoring.
-Acted as one of the Subject Matter Expert(SME) of Team Supervisors in terms of quality and procedures.
-Responsible in evaluating the team’s calls through remote and side-by-side monitoring and also provides constructive feedback to the CSRs.
2002
-
2004
People Support, Philippines (Expedia Inc)
(CORPORATE TRAVEL Specialist (Expedia))
-Started as a travel specialist for leisure travelers and progressed to corporate travel specialist role.
-Handled travel needs of business travelers of US-based Corporations like Washington Mutual, Starbucks, PalmOne, etc.
-Provided comprehensive and quality customer care at all times.
-Learned client's web sites, policies, procedures, and any back-end systems they may use for e-mail, products, shipping, and/or back order information.
-Efficiently communicated with internal and external customers.
-Acted as one of the team’s referrals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.