Blank Year
Hotel and Restaurant Management
Batangas State University
Get to know me more
I am innovative, creative and professional. I specialize in customer service support, administrative tasks and multi tasking. I am a cheerful, ambitious and resilient person. I love my job and achieving milestone with the team. I have been working in the BPO industry for nearly 10 years and with this experiences, I was able to explore, learn and understand different cultures.
I decided to change my career, to be able to stay at home, spend time with family while I earn and still do what I love to do which is helping customers and business owners.
My Skills and Competencies
Abilities that can help me succeed in my job.
Medical VA Specialist
Technical Support Specialist
Social Media Management
Data Entry
Professional Virtual Assistant
Customer Service
Certificates
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Professional Timeline
Chose the job that you love and match your skills.
Dec 2022
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August 2023
VANTA E-SPORT
(Customer Success Specialist)
- Calling potential school admins to sign up to an E-sport program and guarantee an appointment with us.
- Once appointment has been confirmed, follow up to those scheduled appointments and encourage to create an account and sign up their respective school.
- Help admins and students create their personal and school profile, then choose the program for the team
- Once there is a successful sign up, encourage to enroll to a coaching program either one on one or group.
- Calling out previous team from last season to re-join the upcoming season.
2020
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2022
Telso Service Australia
(Sales Associate)
-Handled multiple chat inquiries for order creation, signing up new customer, manage data allowance, cancellation of service, moving of service, suspension, billing/refund inquiries, technician appointment setting and order status.
-We receive an average of 40 chats per day catering multiple concern such as technical, bereavement, complaints and missing orders.
2015
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2019
Interglobe Solutions
(Sales Representative)
-Responsible in answering customer inquiry about car and hotel reservations while providing outstanding customer experience.
-We manage corporate reservation, group reservations, hotel star rating and amenity updates.
-We are also in charge to complete Incident Reports forms to assist in addressing guest concern and complaints in a considerate, efficient and thorough manner.
- I was then hired as Trainer mentee where I conduct Initial Interview to our applicant, assessments, mock calls and sometimes Final Interview.
- I have experience creating end of day reports, weekly reports and monthly Business Reviews with our clients.
2012
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2015
VKPO
(Customer service representative)
My responsibilities as a logistics representative is to make sure that all customer will be notified of the status of their packages. I am also assigned in Address Fulfillment form for those undelivered package.
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.