2016
Bachelor of Science and Information Technology
University of Cebu Lapu-Lapu and Mandaue
I'm Your Dynamic Social Media Manager and Persistent Cold Caller!
A versatile professional proficient in social media management and appointment setting/cold calling, skilled in crafting engaging social media campaigns and generating leads through effective communication strategies. Combining strong multitasking abilities with a commitment to continuous learning, I effectively enhance online presence and sales goals for businesses, staying updated with the latest social media trends and sales techniques.
Contact Me now to boost your online presence and achieve your sales targets with a dynamic Social Media Manager and Appointment Setter/Cold Caller!
My Skills and Competencies
Analytics
Trend Awareness
Social Media Management
Appointment Setter/Cold Caller
Data Entry
Lead Generator
Certificates
My Experience and Education
November 20, 2023
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February 29, 2024
Manulife Business Processing Services
(Client Account Manager)
• Oversees 401(k) plan contracts (block of business) for US Retirement Group Annuity/ business account.
• Provide record-keeping services, processing, and supervision of financial transactions.
• Coordinate and liaise with other 401(k) accounts (Third-Party Administrators, Law Firm, Financial Advisors, Brokers, and Trustees)
• Provide high quality service for a select block of challenging cases by responding effectively to customers’ questions, issues, and problems (written and verbal responses). Customers may include internal partners, plan sponsors, and plan members.
• Accountable for initial investigation of operational errors within Plan Sponsor Services.
• Coordinate (with cross functional areas) to deliver client solutions - providing a single point of contact for service.
• Support external clients and internal clients by providing knowledge and expertise; may be called upon to attend face-to-face meetings with Plan Sponsors.
• Develop ‘win-win’ solutions to complex problems under tight deadlines; manage boundaries between customer base so roles are clear, workflow is smooth, and service is seamless.
• Communicate within the client environment to actively prevent errors and ensure all relevant parties are current and informed on case issues.
• Acknowledge internal and external client emails same day when received by 2pm EST and reply to voice mail same day.
• Identify trends in issues and errors, make recommendations for process changes to mitigate reoccurrence in the future (and include working with client on processes/best practices to provide quality work).
• Serve as primary intake for reconciliation requests provides support for internal areas to understand requirements plus expected outcomes and work with client to manage expectations - advocating for successful resolution.
2019
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2022
NCR CEBU DEVELOPMENT CENTER INC.
(FINANCIAL INCIDENT MANAGEMENT ANALYST)
• Create action items/tickets to resolve issues and prevent issues & possible re-occurrence.
• Follow through on open incidents until closure.
• Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status.
• Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
• Utilize support systems, tools, and experience to facilitate a customer solution.
• Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch.
• Ensure transaction service activities are within Service Level Agreements
• Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel.
• Participate in special projects to continuously improve processes, tools, systems, and organization.
• Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs.
• Responsible for service requests from customer and ensure timely and satisfactory resolution of problems. Generates daily and weekly incident reports. Reviews incident history to determine recurring faults.
• Monitor ATM networks for NCR’s ATM monitoring customers. Create action items/tickets to resolve issues and prevent re-occurrence. Escalate customer problems both internally and externally, when required, according to defined escalation paths.
• Allocates engineer appointment times for jobs requiring multiple resources on-site. Assigns and distributes workload to Customer Engineer’s to meet Service Level Agreement (SLAs) across broader areas.
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with current standards. Manage outage situation affecting All Banks across New Zealand includes (KWB, ANZ-NZ, Westpac, TSB, BNZ, ASB) fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status from start to end.
September 17, 2018
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December 17, 2018
YUENTHAI APPAREL DEVELOPMENT PHILIPPINES, INC.
(PROGRAMMER 1/ANALYST)
• Maintaining iPLEX, and supporting clients. Responsible in the maintenance of operating systems and application software used to provide a high level of support.
• Maintaining the data, updating and repairing existing programs. Responsible for diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
2017
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2018
MIKROTECHNIC TECHNOLOGY, INC.
(DATA COLLECTION OFFICER)
• Researched a highly targeted and accurate client.
• Profiling a company lead list.
• Scrape leads from different sources.
• Search contact numbers and companies’ information.
• Input data into a database or spreadsheet, ensuring accuracy and uniformity.
• Report daily production.
2016
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2016
SURVEY SAMPLING INTERNATIONAL
(PANEL MANAGEMENT REPRESENTATIVE)
• First line of support for all panel data related queries. Managing the internal information support helpdesk queues.
• Assist with profile design, implementation and testing of all signup and profile data collection surveys ensuring the data quality and integrity of data is maintained.
• Support the internal teams in the setup of the panels and the monitoring of these panels through reporting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generator/Spcialist
Researched a highly targeted and accurate client. Validates the accuracy of the leads and other information.