Information Communication Technology
Arellano University
Greetings! I'm Romeo, a dynamic individual whose life is a blend of athleticism, digital escapades, and a thriving career in customer support.
When the clock strikes leisure, you'll likely find me on the volleyball court, where every serve and spike fuels my passion for teamwork and physical activity. Volleyball isn't just a game—it's my sanctuary, where stress dissipates, and camaraderie flourishes.
In the digital realm, I find solace in mobile games, a realm where challenges morph into opportunities for relaxation and enjoyment. Whether it's unraveling puzzles or conquering virtual worlds, gaming is my go-to stress-reliever.
Professionally, I've spent a combined total of seven years honing my skills in customer support. Initially, I immersed myself in the dynamic world of Business Process Outsourcing (BPO), where I fine-tuned my ability to navigate customer interactions with finesse and efficiency. Subsequently, I transitioned to a role at Apple, specializing in chat support. Over three years, I became intimately familiar with the intricacies of tech troubleshooting, earning recognition through a well-deserved promotion to a higher position.
Now, I stand at the threshold of a new chapter in my professional journey—transitioning into the realm of SEO. Fueled by a passion for digital landscapes and a knack for problem-solving, I'm eager to leverage my diverse skill set and customer-centric approach to excel in this dynamic field.
As I embark on this exciting transition, I carry with me the lessons learned from volleyball courts, gaming screens, and countless customer interactions. With a spirit of adaptability, determination, and a thirst for knowledge, I'm poised to make waves in the world of SEO and beyond.
Join me as I navigate this thrilling new chapter, where every click, every keyword, and every algorithm presents an opportunity for growth and success.
Arellano University
• Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable legal
requirements
• Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, and
implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations
• Conduct Team Meetings to ensure expedient communication of relevant information
and as an open forum for input. Schedule and organize team activities
• Handle 2 to 3 chats
• Resolve customer concern
• Handle apple care
• Help customers decide which product to buy
• Help customer setting up new devices
• Responsible for after sales and sales question
• Assist customer with their online concern
● Obtains client information by answering telephone calls; interviewing clients; verifying
information.
● Determines eligibility by comparing client information to requirements.
● Establishes policies by entering client information; confirming pricing.
● Informs clients by explaining procedures; answering questions; providing information.
● Maintains communication equipment by reporting problems.
● Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
● Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
● Accomplishes sales and organization mission by completing related results as needed.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.