2012
Information Management
University of Negros Occidental Recolletos
About Me
With a dynamic career spanning various roles, I bring a comprehensive skill set and a wealth of experience to the table. My journey began in customer service, where I spent three years cultivating strong relationships and delivering exceptional service. Transitioning into sales for a year, I honed my persuasive abilities and strategic thinking. From there, I seamlessly transitioned into data management, spending a year immersed in analytics and ensuring data accuracy and efficiency. Most recently, I served as an admin assistant for two years, where my organizational prowess and attention to detail were paramount. Throughout my career, I have consistently demonstrated adaptability, problem-solving skills, and a commitment to excellence.
But beyond the nine-to-five grind, I'm also a proud father of two energetic boys who keep me on my toes and fill my life with endless joy and laughter. Family is everything to me, and I wouldn't trade these chaotic moments for anything in the world.
When I'm not hustling at work or wrangling kids, you'll often find me immersed in the world of camping videos. There's just something about watching people explore the great outdoors, set up campfires, and sleep under the stars that really speaks to my adventurous side. It's my way of unwinding and fueling my own wanderlust, even if it's just from the comfort of my couch.
So that's me in a nutshell – a dedicated professional, a loving father, and a sucker for anything camping-related. Nice to meet you!
My Skills and Competencies
Office Administration
Data Management
Content Creation
Sales
Online Research
Appointment Setting
Customer Service
Certificates
×
![]()
My Experience and Education
February 2024
-
Present
Midwest Removal
(Admin Assistant)
Respond to lead inquiries using CRM
Update lead status in CRM
Schedule appointments via calls, SMS, and email
Prepare and send quotes and invoices
Coordinate schedules
Maintain and update sales sheet
Reach out to delinquent accounts
Create and post basic social media content
Research for blog posts
Perform ad hoc tasks as required
June 2021
-
Present
MidSouth Removal
(Director of Administration)
Respond to lead inquiries using CRM
Create workflows using GoHighLevel CRM
Update lead status in CRM
Schedule appointments via calls, SMS, and email
Prepare and send quotes and invoices
Coordinate schedules
Maintain and update sales sheet
Reach out to delinquent accounts
Liaise with insurance companies for compliance
Onboard business accounts
Create and post basic social media content
Perform ad hoc tasks as required
November 2019
-
January 2021
Arroyo&Co
(Data Manager)
Client Technical On-Boarding
Lead Routing & Testing
CRM/ Software Integration
Maintenance & Auditing of Lead Flow
Monitoring KPI’s
Creating & Curating Weekly & Monthly Reports
Creating & Curating Monthly Exports
Data Mining
File Management
Ad hoc tasks required by the client
Augusut 2018
-
October 2019
Agent1099
(Appointment Setter)
Introductory calls to local business owners
Cold calling
Appointment Setting
Live Transfers
January 2017
-
August 2018
Quantrics
(Technical Support Associate)
Troubleshooting cable, internet, and phone services
Scheduling technician appointments
Email troubleshooting
Device troubleshooting
September 2012
-
April 2015
Convergys
(Technical Support Associate III)
Troubleshooting cable, internet, and phone services
Scheduling technician appointments
Email troubleshooting
Device troubleshooting
Handling escalation calls
Agent coaching and training
2008
-
2010
Narratek Corporation
(Systems Implementer)
Troubleshooting cable, internet, and phone services
Scheduling technician appointments
Email troubleshooting
Device troubleshooting
Handling escalation calls
Agent coaching and training
2003
-
2006
Jollibee
(Kitchen Crew)
Food handling
Stockroom Management
Production Control
My Services
Admin Assistant
Provide support within the organization handling administrative tasks.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Social Media Graphic Design and Content Scheduling
Promote company products and services by developing content for websites, social media, & marketing materials.
Testimonials
MidSouth Removal
Customer Testimonial for Romeo Tiu, Administrative Assistant for MidSouth Removal, LLC by Patrick Winans, Owner.
As the owner of MidSouth Removal, LLC, I've had the privilege to work alongside many talented individuals, but few have left a mark as significant as Romeo Tiu, our administrative assistant. Romeo has been an invaluable asset to our company, not just fulfilling his role but significantly exceeding expectations in every task he undertakes.