2018
Bachelor of Science in Business Administration Major in Accounting Management
Asian College, Dumaguete
More Info About Me
I am a 24-year-old hard-working and self-motivated individual proficient in handling complex issues and promoting positive experiences. Trained in conflict resolution and communication with over three years of experience as a technical support representative. Skilled in coordinating documentation and handling various personal assistance tasks. Able to focus on work without the need for supervision. Lastly, I love continuous learning. I hope you will give me a chance to work with you and help grow your business.
My Skills and Competencies
Bookkeeping
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
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2022
Sophi Inc.| 2019-2022
(Technical Support representative)
-Deliver service and support to customers through calls, chat, and email.
-Provides help and answers to the customer's technical issues through identifying the problem and resolving customer concerns to maintain customer satisfaction.
-Offer alternative solutions to retain customers and clients' business.
2018
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2018
Smiles on Demand Outsourcing Inc.
(Customer Service Representative)
-Provide answers to client inquiries about the company's products, services, and information.
-Maintains customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Preserves revenue streams by utilizing strong communication and negotiation skills, offering refunds only as a last resort to maintain customer satisfaction.
-Consults with outside parties to resolve discrepancies and create effective solutions.
2017
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2018
Sun Life Financial, Dumaguete City, Negros Oriental, Philippines
(Executive Assistant (OJT))
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping.
My Services
Technical Support Agent
Deliver service and support to customers through calls, chat, and email. Provides help and answers to the customer's te
General Virtual Assistant
Trained by ProVA Philippines.
Executive Assistant
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping.
Customer Service Representative
My work is all about making the customer's experience as seamless and efficient for them as possible. I'm a result-drive