2005
BSBA Major in Business Management
Philippine School of Business Administration, Quezon City
More Info About Me
I am a professional virtual assistant, providing a wide range of services to my clients. I have a strong background in administrative support, managing customer relationships, and providing customer service. I am highly organized, detail-oriented, and proficient in many computer programs, including Microsoft Office and Google Suite. My goal is to make the lives of my clients easier by taking on the most tedious of tasks, freeing them up to focus on their core business.
I have good communication skills and can recognize client demands precisely and promptly. My great customer service abilities allow me to make every effort to make each client feel respected and cherished. I also strive hard to discover answers to any problems that emerge since I am a problem-solver.
In addition to providing administrative and customer service support, I also provide a digital marketing service such as SMM. I am able to help my clients increase their online presence and visibility. My services are tailored to the individual needs of each client. I strive to provide outstanding results, while also being flexible and accommodating. I am committed to being reliable and providing the highest quality of customer service.
My Skills and Competencies
Administrative Works
Customer Service
Client Relations
Social Media Management
Data Entry
Certificates
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My Experience and Education
2017
-
2023
Shopping Center Management Corporation
(Tenant Relations Manager)
Promoted to Department Manager.
Same job description as Tenant Relations Officer but act as Mall OIC as necessary.
2011
-
2016
Shopping Center Management Corporation
(Tenant Relations Officer)
Ensure tenant's compliance with lease terms / agreement and company house rules and regulations.
Assist tenants in resolving operational issues.
Implements policies and guidelines of the mall from tenant construction, operation and during egress.
Monitoring of tenant's accounts and responsible in collection of overdue accounts.
Holds seminar/ orientations with regards to mall events, implementation of new guidelines for tenant and customers safety.
Meet with tenant owners/ managers/ staff to resolve issues.
Provide assistance to tenants as necessary.
Attend to customer complaints and act as mediator between tenants and customers.
Responsible in safe keeping of operational files and documents of tenants.
Responsible for the proper implementation of the company's existing guidelines and requirements.
2009
-
2011
Shopping Center Management Corporation
(Secretary)
Responsible in assisting the Mall Manager on administrative works, such as answering phone calls, coordination on local government units, calendar management and file management.
My Services
Administrative Works
Tasks such as phone, email, and calendar management, internal communications and preparing reports.
Social Media Management
Handling FB pages, customer reach out and engagement
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Virtual Assistant
"Romelyn is good at following instructions. I would definitely hire her again once project resumes. Ending it for now as we paused the project she was in."