2019
Bachelor of Science in Hospitality Management
Cavite State University
More Info About Me
I'm an independent and responsible individual who is always open to ideas and ready to learn new things. Remains dedicated and committed to tasks, and flexible whenever there are unexpected situations.
Successfully applied my knowledge in providing quality service as a customer support . Equipped with solid commitment to provide high-quality service for consistent growth and development. Keen to pursue a career in client experience related field to contribute my exceptional skills while working towards company's mission.
My Skills and Competencies
Video Editing
Customer Service
Facebook Ads Management
Graphic Design
Data Entry
Social Media Management
Certificates
×
![]()
My Experience and Education
April 2024
-
July 2024
Ttec
(Customer Service Representative)
• Respond to inquiries with active listening identifying additional needs and support
any upgrades in products and services
• Open and maintain customer accounts and information.
2022
-
2022
PRO VA PH
(General Virtual Assistant Intern)
-Providing various office administrative tasks like maintaining and organizing databases, managing calendars and scheduling appointments, managing emails, creating business/meeting materials, and more.
January 2022
-
April 2024
Astacia De Coffee Break
(Cashier and Barista)
- Review the accounting records, operational data, and financial records of companies to ensure their financial records are accurate and in line with generally accepted accounting principles.
- Handling additional duties and special projects to ensure the business is operating efficiently and in compliance with all current regulations.
March 2022
-
December 2022
Alorica Teleservices Inc.
(Customer Service Representative)
-Proactively managed and resolved customer concerns resulting in a high satisfaction rating.
-Providing a reliable and timely service to customer.
June 2021
-
March 2022
Home Credit Philippines
(Sales Associate)
-Promoted the benefits of our loyalty program that generated an average of 37+ sign ups per month.
-Conducted research on client needs, market demand and competitor analysis to determine the best approach to promoting our products and services.
March 2018
-
March 2021
Golden Arches Development Corporation
(Service Crew)
-Handled 90+ daily cash and credit transactions, answered customer inquiries, and delivered prompt
and friendly service.
-Operated the cash register and PO's software ensuring the transaction total matches the recorded receipt total.
My Services
Graphic Design
Create visual concepts to communicate through posters and billboards to packaging, logos and marketing materials.
Video Editing
Editing and assembling recorded raw material into a suitable, finished product ready for broadcasting.
Customer Service
Help customers with complaints and questions, give customers infos, take orders, and process returns.
Social Media Management
Manage your social media presence on multiple platforms.Offer realtime outreach, response and boost customer engagement.
Data Entry / Web Researcher
Entering data from various sources into the company computer system for processing and management.
Facebook Ads Management
Quickly assess an account, develop a strategy to improve results and implement strategy over time through testing.