Hey I am Romarie

More Info About Me

With my almost 6 years of experience as a Virtual Assistant, I've become a trusted support for CEOs and VPs, known for my tech-savvy approach and exceptional organizational skills. I excel in managing tasks of any scale, enabling you to focus on core priorities.

💬 Feel free to reach out today, and let's work together to achieve your goals!
📞 Schedule a discovery call at your convenience.

Cheers 🥂
Romarie

Romarie Diaz Baniel
Quezon City, Philippines
romariediazbaniel@gmail.com
Freelancer
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My Skills and Competencies

Property Manager | Maintenance Coordinator | Tenant Support
Administrative Support I Personal Assistant I Data Entry
Social Media Manager | Content Creator | Engagement Moderator i Graphic Design
Customer Service I Phone, Email, Chat
Appointment Setter | Cold Caller | LinkedIn Sales Navigator
Business Development I Email Marketing I Lead Generation
Accounts Receivable Management I Collections Specialist
E-commerce Support I SHOPIFY I AMAZON

Certificates

E-commerce Certificate
General Virtual Assistance Training Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Business Administration Major in Business Management

Eulogio "Amang" Rodriguez Institute of Science and Technology

2018
Technical Vocational Livelihood Program - Animation

Dr. Josefa Jara Martinez High School,

December 2023 - March 2024
Ware2Go, Atlanta, Georgia
(Lead Generation Specialist (Part- Time))

* Identifying and qualifying potential business opportunities through targeted research and outreach efforts.
* Generating leads through various channels such as cold outreach, networking events, and social media platforms.
* Analyzing lead generation data and metrics to identify trends, evaluate campaign effectiveness, and make data-driven decisions.
* Staying updated on industry trends and best practices in lead generation to continuously improve strategies and tactics.
* Utilizing CRM software or other database management tools to track and manage leads throughout the sales cycle.

July 2023 - January 2024
RE/MAX and Edmonton Dream Homes
(Real Estate Cold Caller & Appointment Setter (Part-Time))

* Conducting outbound calls to potential leads to generate interest in real estate services and schedule appointments.
* Utilizing scripts and objection-handling techniques to effectively communicate with prospects and qualify leads.
* Building rapport with potential clients to establish trust and credibility.
* Managing a database of leads and updating information accurately.
* Setting appointments for real estate agents or brokers based on availability and client preferences.
* Follow up with leads to confirm appointments and provide additional information as needed.
* Collaborating with team members to optimize calling strategies and achieve performance goals.
* Staying informed about local real estate market trends and property listings to answer questions and address inquiries effectively.

January 2023 - February 2024
JWB Real Estate Capital Jacksonville, FL, USA
(Real Estate Virtual Assistant & Property Manager)

* Inputting client information, and other data into databases or CRM systems.
* Appointment Scheduling
* Inbound and Outbound Call
* Handling and responding to emails, filtering out spam, and flagging important messages for the agent's
attention. Generating leads through online research, social media, and other sources, and inputting them
into the CRM system.
* Managing and updating social media profiles, posting property listings, and engaging with followers to
generate leads. Light bookkeeping
* Communicate with owners about repairs exceeding maintenance limits. Handle work orders by assigning
vendors, ensuring completion, and managing recurring orders. Manage communication with teammates,
clients, and tenants via calls and text
* Assign and coordinate contractors for ongoing tasks and repairs.

June 2022 - November 2023
DrinkLMNT
(Personal Virtual Assistant of William Rossiter (Part-Time))

* Managing and maintaining schedules, calendars, and appointments for the client.
* Handling email correspondence, filtering messages, and responding to inquiries on behalf of the client.
* Making travel arrangements, including booking flights, accommodations, and transportation.
Conducting research on various topics as requested by the client.
* Assisting with personal tasks such as grocery shopping, gift purchasing, and event planning.
* Managing personal finances, including tracking expenses and paying bills.
* Providing administrative support for personal projects or endeavors.
* Acting as a liaison between the client and other individuals or organizations as needed.
* Maintaining confidentiality and discretion in handling sensitive information and tasks.
* Adapting to the client's preferences and requirements to provide personalized support and assistance.

February 2022 - September 2023
Narrabee, California, USA
(Business Development Representative, Email Marketer, and Lead Generation (Part-Time))

* Identifying and qualifying potential business opportunities through targeted research and outreach efforts.
* Generating leads through various channels such as cold outreach, networking events, and social media platforms.
*Develop relationships with senior decision makers, (CEOs, CMOs, or VPS) within potential
clients
*Collaborated with business development, marketing, and product departments on the
creation of competitive concept proposals.
*Developed process for lead generation for revenue growth
*Make cold emails and outbound calls that could potentially become clients in the future
*Communicate with business development managers to schedule quality appointments
according to their calendars

January 2022 - July 2022
NTT DATA Philippines
(Customer Care Collections Sr. Rep.)

*Doing outbound calls to insurance companies (in the US) to collect outstanding
*Accounts Responding to customer requests by phone and/or in writing to ensure
customer satisfaction and to assure that service standards are met
*Analyzing medical insurance claims for quality assurance
*Resolving moderately routine questions following pre-established guidelines
*Performing routine research on customer inquiries.
*Developing and maintaining a solid working knowledge of the healthcare insurance
industry and all products, services, and processes performed by the team

May 2022 - December 2022
Peak Home Services LLC, Kansas City
(General Virtual Assistant (Part-Time))

*Appointment setting
*Calendar management
*Cold Caller
*Email outreach
*Schedule meetings

August 2021 - April 2022
Houston Direct Auto, Houston, TX USA
(Collections Specialist & Skip tracer)

* Initiate contact with debtors through phone calls to negotiate payment arrangements or discuss repayment
options.
* Conduct thorough investigations into delinquent accounts, reviewing payment histories, contacting references,
and analyzing financial documents to determine the best course of action for debt recovery.
* Maintain accurate and up-to-date records of all communications and payment arrangements with debtors,
ensuring that account information is properly documented and accessible.
* Handle inquiries and concerns from debtors regarding their accounts, providing courteous and professional
assistance while maintaining compliance with relevant regulations and company policies.
* Locate and verify the debtor's place of employment
* Locate the debtor's address for accurate information

December 2020 - June 2021
VXI Global Solutions, Inc..
(PayPal Customer Service Representative)

* Handle 60+ calls daily, with duties including signing up new customers,
and retrieving customers' data.
* Received an average 85% customer satisfaction rating, 15% higher than
the company average.
* Suggested a new tactic to persuade cancellation customers to stay with
the company, resulting in a 5% decrease in cancellations.
* Adhere to guidelines for account confidentiality and maintain the privacy
and security of all PayPal customers.

May 2018 - November 2020
Eddie Bauer
(E-commerce Specialist & Customer Service Representative)

* Managing online store operations including product listings, inventory management, and order processing.
* Optimizing product descriptions and images to enhance sales and customer engagement.
* Handling customer inquiries, concerns, and complaints promptly and professionally.
* Providing product recommendations and assistance with purchase decisions.
* Processing returns, exchanges, and refunds by company policies.
* Monitoring customer feedback and reviews to improve products and services.
* Collaborating with marketing and sales teams to develop promotions and campaigns.
* Staying updated on industry trends and best practices to enhance the customer experience.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Customer Service

Answering phone calls and emails, responding to customer questions and complaints by handling customers appropriately.

Appointment Setter

Helps businesses with appointment scheduling and other customer communication tasks.

Lead Generation

Identifying and prioritizing prospects in the territory and creating strategies for approaching these leads.

Testimonials

Author

Mike Willis

Romarie has been an amazing freelancer to work with for the last few months. She has done everything asked of her & has continuously worked to a high standard. Highly reccomend.

Author

Will Rossiter

Romarie helped me on a project organizing contacts and product information, and her performance was excellent. Romarie consistently communicated progress and did not hesitate to ask clarifying questions that ensured the project stayed on track and aligned with my expectations. When I need more help, I will definitely reach out to her again.

Author

Reece

"Thank you for being on top of everything"


Works

Social Media Manager

Business Development & Le...

General Virtual Assistant

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City,
Philippines
Email :
romariediazbaniel@gmail.com


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