2003
Bachelor in Office Administration and Business Teacher Education
Polytechnic University of the Philippines
More Info About Me
I am a detail-oriented Virtual Assistant with more than 5 years of experience in Customer Service.
There are 3 words to describe me.
DILIGENT- which means I will always work quickly and accurately with minimal supervision.
RESILIENT - I don't get stressed in difficult situations and can easily prioritize tasks regardless of how many I have.
TRUSTWORTHY - which means you can rely on me to do everything I am supposed to do to the required standards.
I will always act professionally while communicating with the customers and clients and I will always be a supportive co-worker in my team.
I'm an avid photographer. I enjoy taking photos and videos of nature and uploading them on my social media sites. Most of the day I watch video tutorials on youtube to improve my skills and add knowledge.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2018
-
2021
VXI GLOBAL SOLUTIONS INC.
(QUALITY ANALYST)
Monitor and evaluate random calls
Generate and trend daily/weekly/monthly quality evaluation reports
Utilize feedback from the customers to facilitate improved quality of services being provided
2016
-
2018
VXI GLOBAL SOLUTIONS INC.
(CUSTOMER SERVICE REPRESENTATIVE)
Answer billing questions and assist customers with processing payments.
Provide Service to new customers and set installation appointments.
Resolve technical issues and schedule technician visits.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.