2018
BS Information Technology
Westmead International School
More Info About Me
Providing Technical Support for almost three years in service and attending every task full of client satisfaction and quality of service. Also, an experienced Front-end Developer that guarantee website interface and user-friendliness. I am a fast learner, a good team player and have an excellent ability to solve problems in an effective and timely manner.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
Technical Support
Web Development
Certificates
My Experience and Education
2021
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2023
HCL Tech
(Senior Analyst)
Responsible for assessing and deploying effective strategies to solve technical issues while increasing productivity. Provide secure access to network data across many teams in the organization. In charge of maintaining and troubleshooting system equipment including hardware devices. Oversee the correct functioning of customer applications and database systems
2020
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2021
IBM
(Technical Support Specialist)
Dealing and responding to client’s technical concern. Working remotely to troubleshoot their issue regardless if it's hardware or software. Utilize support documentation to identify, isolate, diagnose and resolve end user’s technical problems and provide information and status as requested.
2019
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2020
LYB IT Solutions
(Front End Developer / Graphic Designer)
Responsible for the UI and other graphic works for the system and website. Dealing with clients regarding to their logo idea, color preferences, theme and most importantly assuring the responsiveness of the design that go through a lot of testing in different devices.
My Services
Front-End Developer
Specializes the user-facing elements of a website. Bringing concept to life with HTML, CSS and javascript.
Amazon Virtual Assistant
Responsible for providing customer service, support, and technical assistance on behalf of Amazon.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Graphic Design is a craft where professionals create visual content to communicate messages.