2010
Computer Science
Asian Institute of Computer Science
More Info About Me
My name is Benjamin and I'm a Lead Generation Specialist. I'm looking for opportunities where I can share and hone my knowledge and skills. My goal is to achieve client satisfaction. I have experience in cold calls and sending emails for B2B Lead Gen, Data entry, Linkedin Lead Gen. and Prospect list Building. I'll try to make your objective successful with my lead gen service.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Customer Care Specialist
(Customer Care Specialist)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, bills & payments, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
2018
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2020
Agent Infinity Inc.
(Senior Lead Generation Specialist)
o Supervise the day-today operation of a team of 13 staff
o Ensure that Service Level Agreements (SLAs) and Key Performance Indicators are met on a daily basis
o Support and develop staff to improve efficiency and performance of the team
o Analyze agents’ performance and develop action plan, key projects and initiative to bridge gaps
o Serve as mentors and coaches to the reps on the floor.
o Motivate and coach team members on effective use of process and procedures
o Maintain coaching logs and audits for documentation and reporting
o Attend regular meetings with the Management Team and Clients
o Proactively contribute ideas and give timely feedback to the Management Team
o Submit weekly and monthly report to immediate supervisor
o Provide clarifications and guidelines to enhance the agents’ understanding and competence relative to client-specific information and processes
o Support the Operations Manager in providing leadership, guidance and support to agents to ensure the creation of a positive and productive work atmosphere and team spirit
o Address agents’ needs and concerns, performance and motivation issues and conflicts
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.