2012
Bachelor of Science In Marine Transportation
Philippine Merchant Marine School
More Info About Me
I'm a goal oriented, independent and responsible individual who is always open to ideas and ready to learn new things. I have been working for 4 years as a technical support associate in one of the biggest BPO companies in the Philippines . I love guiding and helping customers when it comes to technicalities. I can be left alone to complete tasks in a timely manner. I am a fast learner and resourceful in making sure that I educate myself on matters that I need to learn in order to serve my client better.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Concentrix CVG. Inc.
(Technical Support Associate)
-Troubleshoots end- users request technical requests over the phone, email and chat.
- Checking order status and resolving order issues
-Provides timely resolutions or escalations Comprehend, apply and present technical information to customers in a non technical manner.
-Perform data entry duties to document problems and conversations on the customers case.
Upselling
2016
-
2018
Market Strategic Firm Inc.- SM
(Stock Clerk)
Processing inventory orders, encoding items that have been received and items that have been taken from inventory, and physically moving product within the inventory room to the sales floor
2015
-
2016
Metro Gaisano Alabang
(Sales Associate)
-Dealing with all customers' concerns and inquiries about the products
-Promoting products and promotions to increase store sales
-Ensuring that the products are pleasant and properly arranged.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.